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- ...people, empowered by technology, turn any challenge into a catalyst for growth. OVERVIEW OF THE ROLE: The Real-Time Analyst monitors live operational data and ensure service levels, schedules, and performance targets are consistently met. The role involves...
- ...REAL TIME ANALYST Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account... ...award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines...
- ...and Workforce Management Specialist's key stakeholders will be Operations Leadership, Human Resources, Business Excellence, Finance and Resource... ...) Generate and distribute management reports in accurate and timely manner Provide recommendations to update current MIS to...
- ...Job Description The Real Time Management Specialist monitors live operations, makes immediate staffing adjustments, and ensures service level targets are met throughout... ...monitoring dashboards • Communication systems (chat, phone, email) • Excel for quick analysis and...
- ...skills and interpersonal skills. What you'll be doing Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie. Coordinate with WFM and other Traffic Analysts...
- ...Job Duties and Responsibilities: Monitor real-time queue and to work closely with multiple vendor partners to meet Key Performance... ...Minimum of 3 year of relevant experience in Workforce Management / Operations Expertise in real-time management, reporting and has...
- ...The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible... ...Workforce Schedulers and Workforce Analysts as well as the Operations team and business partners. The Real Time Analyst will also...
- ...Strategy & Optimization (RSO) organization and are looking for new talent to join our Real-Time Analyst (RTA) team ! Our RTA team plays a critical role in ensuring smooth day-to-day operations across the business. By monitoring real-time performance adjusting staffing in...
- ...set of direction to effectively deliver near-time and intraday performance and volume... ...frequent volume spikes and SLA risks. Monitor Operations: Simultaneously track multiple business activities, dashboards, files, and real-time queues to maintain operational efficiency...
- ...With at least 1-3 years of experience as a Supervisor, WFM Real Time Management Amenable to work onsite in Davao City, Philippines... ...with schedules in real-time and escalate non-adherence issues to Operations floor leadership. Incident Communication : Act as the 'air...
- ...Monitor live call/ticket volumes and agent real-time status in IT Service Desk operations Making instant adjustments to staffing, schedules, and workflows... ...service level agreements (SLAs) for Phone, Web, Chat & Email channels Track efficiency goals, balancing...
- ...and sports entertainment. DigiPlus also operates GameZone, with more to come. For more... ...information, visit: Job Summary The Real-Time Analyst (RTA) Team Leader is responsible... ...schedules across all customer service channels (chat, hotline, email, etc.). This role ensures...
- ...Effectively manage intraday of multiple accounts on different systems and platforms plus providing RCA and recommendation on operational performance. Proactively provides BCP related updates and task such as weather, traffic, earthquake, socio political events, etc...
- ...Liaise with the Head of Operations, in creating and developing long term volume forecast and staffing. Responsible in preparing schedule... ...with customer requirements Updates and processes data for real-time performance analysis and obtains quantifiable performance...
- ...Qualifications ~ Bachelor's degree in any field. ~ Minimum of 2 years' experience as a Real-Time Analyst or Process/Product Specialist across multiple support channels (email, phone, chat). ~3+ years of experience handling customers within a call center environment with...
- ...Essential Functions/Core Responsibilities: • Manage Real Time exceptions in a large call center environment • Provide communication to and from Operations and other support departments for escalation of service-impacting issues • Oversee call flow, real time, through...
- ...company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible for managing and ensuring that the... ...for the program’s activities by continuous communication with Operations team and Workforce Analyst Work closely with the operations...
- ...our success! We're looking for an experienced and reliable Real Time Analyst, Scheduler and OIC to work with our growing team in... ...scheduling reports, variance analysis, and staffing summaries for Operations and leadership ~ Identify trends in absenteeism, schedule...
- ...The Role The RTDS (Real-Time Data Processing Systems) Engineer supports the Platform Engineering team by being involved extensively and being responsible for the end-to-end software development lifecycle and support for all work transitioned from the SBC Group (incl...
- ...experienced, organized, and detail-oriented Property Operations VA for our US-based client in the real estate and property management industry. This role... ...work independently Must be willing to work full-time during US Pacific business hours Technical Skills...
- The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus...
- ...your career About This Role: Job Title: Real-Time Adherence (RTA) Agent Role Type: Full-Time Operational Support Reports To: WFM Lead Role Summary:... ...queue performance across multiple channels (voice chat email etc.). - Execute intraday actions such as...
- Job Title: Process Specialist - MIS Work Setup: ONSITE (BGC Taguig) Work Schedule: Shifting schedules Must-have Qualifications: ~ Bachelors degree ~3 years of MIS/RTA experience in BPO/Shared Services ~ Must also be exposed to Scheduling Capacity planning...
- ...Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal...
- ...The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring queue management tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. Position Responsibilities...
- ...Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center’s service level performance for all... ...all WFM functional areas, including Real Time and Intraday operations. Coordinate day-to-day operations to ensure efficient resource...
- ...their preferences and business rules and managing intraday activities. Analyzes workflow and staffing work assignments to ensure operational benchmarks are met. Monitors the department’s performance through reports and raw data. Works directly with the leads to...
- ...Experience with labour modelling (e.g., productivity modelling, task timing and task variance impacts). Mandatory Skills: • Strong... ...of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning...
- ...Job Responsibilities Analyze and investigate operational data to provide insights and interpretations within defined expertise areas... ...ensure operational efficiency. Monitor, track, and document real-time floor activities, ensuring compliance with defined AUX, ACW, breaks...
- ...performance at interval level against planned AHT Aux & Shrinkage and correlate with non-adherence at Consultant level Ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering Consultants Helps...