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- ...service experience required ~ Previous experience with high quality performance and review parameter ~ Working knowledge of Microsoft... ...Utilize the results of the above analyses to champion and coordinate remediation or proactive initiatives to improve quality...
- ...experience Handle documentation and compliance requirements in coordination with the CUK onshore team Support Operations Supervisor and... ...improvement initiatives to maintain consistent service quality Verify accuracy and collate information required by clients...
- ...professionals to join us in Taguig with the role of Data Quality Officer . In this role you will ensure enterprise data meets... ...You will collaborate with stakeholders to improve processes, coordinate with MDM and metadata teams, and mentor junior analysts while...
- ...: 8am to 5pm ~ Bachelor's degree in Computer Science, Information Technology, or a related field ~3-5 years' experience as a Quality Assurance Tester or similar role ~ Experience in project management and QA methodology ~ Familiarity with Agile frameworks and...
- ...analysis, review & approval of recommendations for improving the quality of service of Operations and maintaining high Customer... ...illicit information on needs, requests, and issues currently faced. Coordinates and assists in resolving concerns faced by QA team members....
- ...We're looking for a Quality Specialist to join our Integrated Compliance Services team at MBPS. In this role, you are responsible for the execution of AML Data QA activities, including driving the development, reporting of the annual risk-based AML Data QA testing plan...
- ...WITH FOCUS ON DEBT COLLECTION QUALITY CONTROL Performs call monitoring and provides trend data, quality reports, and feedback to... ...actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for agents....
- ...Job Title Quality Assurance Specialist Purpose of the role The QA Specialist for GST (Global Support Team) and GET (Global... ...analytical skills, multitasking ability, and learning mindset Coordinate surveys and database creation to track candidate readiness and...
- JR0128357 Analyst, Quality Review – Quezon City, Philippines Are you looking to play a key role in helping combat financial crime... ...reviews and escalating concerns when necessary. Lead and coordinate calibration sessions with relevant teams to ensure consistency...
- ...Licensing, Lifestyle Marketing, Business Affairs and Finance. As Quality Control Manager , you provide help overseeing a remote team... ..., spot trends, and provide analysis of issues Assist / coordinate with migration team on key migration projects Contribute to...
- Title: Product Quality Controller The Product Quality Controller is involved in measuring and verifying the quality of manufactured... ...well as the reasons for non-conformity during receiving. Coordinates with the supplier's delivery personnel for proper documents...
- ...Title: Quality Assurance Specialist – BFSI (On-site, Taguig) Location: Taguig Schedule: Shifting Salary: PHP 33,000–38,000 + 2,000 allowance Qualifications: ~ Bachelor's degree or equivalent experience ~2+ years QA experience in BPO ~3+ years in Banking...
- ...Overview : The Customer Experience Analyst (Quality Analyst) conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality...
- ...updates and refresher training Submits weekly and monthly quality reports Identify any potential quality issues per defined process... ..., our services, and our community. Req Id: R_2509_12106 Posted At: Fri Sep 05 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
- ...annual sales of CHF 11.24 billion in 2023, our commitment to quality, innovation, and the environment as well as putting our customer... ...and acts in accordance with the company policy. ~ Plans, coordinates, executes and monitors the timely equipment calibration for the...
- ...or historical audits and evaluation to campaigns. ● Creates quality monitoring data management system to compile and track performance... ...by side sessions, QA coaching and refresher training. ● Coordinates with Operations Team Leads to discuss error trends and performances...
- ...symbol LSEG. WE ARE LOOKING FOR A NEW COLLEAGUE: Content Quality Specialist YOU AND YOUR TEAM: You will join the Pricing... ...lead and support quality control and enhancement projects, coordinating with cross-functional teams to drive content enhancements and...
- ...supporting health plan obligations. You will also contribute to case documentation, member and provider communication, and overall program quality and compliance. About the Role Appeals Review and Assessment Review and evaluate appeal cases submitted by members,...
- ...country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We... ...Firm's global operations. Position Summary The Project Coordinator supports projects, programs and portfolio managers in planning...
- ...Location: Onsite – McKinley, Taguig Salary Range: ₱52,000 – ₱55,000 Job Description The Quality Analyst is responsible for ensuring high service standards through transaction monitoring, performance analysis, and continuous quality improvement initiatives. This...
- ...analyzing, drafting and delivering recommendations to improve quality of service. Generates internal and external client reports on... ...illicit information on needs, requests, and issues currently faced. Coordinates and assists in resolving concerns faced by CE team members....
- ...Position: Customer Service Representative / Processing Coordinator Location: 1880 Eastwood, Quezon City Work Setup & Shift... ...Salesforce) with 100% traceability and proper audit trails. Quality & Compliance: Meet or exceed QA accuracy targets follow PH data...
- ...Responsible for the design, development, and delivery of training and quality programs for customer service representatives, to ensure high... ...information on needs, requests, and issues currently faced. Coordinates and assists in resolving concerns faced by CE and LS team...
- ...Quality Analyst #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for...
- ...This role offers an exciting opportunity to contribute to the advancement of AI-driven solutions by focusing on quality assurance in low-code/no-code environments. As a Quality Engineer, you will play a key role in testing and validating AI solutions built using platforms...
- Axos Business Center, Corp About This Job Ensures quality of software products by creating and executing test plans, identifying... ...to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as...
- ...Key Responsibilities: Develop and implement monthly Quality Monitoring (QM) Audit strategies and plans. Facilitate weekly calibration sessions and provide performance reports. Conduct quality impact assessments for new products or services. Manage and resolve...
- ...agent performances Provide input for Knowledge Article updates and recommend other improvement suggestions. Prepare reports and quality indicators, provide Quality results to Service Desk Leadership members, and implement continuous improvement action plans for...
- ...Role Summary The Quality Engineer will contribute to small and large-scale Agile projects by performing manual and automation testing, retesting defect fixes, and supporting code release initiatives. The role involves test creation based on provided documentation, with...
- ...has been a trusted IT partner for over 34 years, offering top-quality IT products, services, and solutions in the Philippines and beyond... ...This is a full-time, on-site role for a Marketing Coordinator, located in Quezon City. The Marketing Coordinator will be responsible...