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- ...tasks. Training Needs Identification Review and resolve challenges encountered during training and nesting. Coordinate with QA Coordinator to gather information on unsatisfactory customer service or call handling practices. Identify best practices for agent...
- ...Needs Identification Reviews and provides resolution on challenges encountered during training and nesting. Coordinates with the QA Coordinator to gather information regarding unsatisfactory customer service or call handling practices. Identifies best practices...
- ...Job Summary We are seeking a detail-oriented and analytical Quality Assurance Analyst to join our dynamic team. As a QA Analyst, you will be responsible for monitoring and evaluating the quality of customer interactions handled by our ambassadors. Your primary goal...