Qa supervisor jobs in Dumaguete City, Negros Oriental

 ...Role Summary: Stakeholder relationship and deployment of QA initiatives Maintains internal and external stakeholder relationship...  ...across teams and geographies. Develop and train QA Supervisors including weekly coaching and all administrative duties Responsible... 

 ...have: • At least 3 years&apos work experience in Technical Support Field in a BPO setting • At least 1 year experience in a supervisor role • Experienced in technical support, Ticketing systems, and typical corporate IT client end-user requirements •... 

The Offer Join a well known brand within FinTech Leadership Role Fantastic work culture The Job The Job Visit POS locations daily to maintain strong relationships with Billease merchant partner stores to address their inquiries promptly and discuss any...

 ...work environment. Assists Operations Managers and Training Supervisors in solving specific training-related issues. Manages the training...  ...targets. Training Needs Analysis Coordinates with QA Manager to address unsatisfactory customer service or call handling... 

 ...resolution of customer's issue ~ Provide exceptional customer service experience ~ Escalations Handling ~ Coordinates with supervisors closely to resolve customer issues and concerns ~ Handles escalations and resolves issues real time or within prescribed time...