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- ...upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Qualifications: No Experience Required College graduate Good to excellent English communication skills...
BPOJobOpenings
Cebu Citya month ago - ...standard operations and procedures. ● Recognize and escalate priority problems in accordance with Client standards. ● Ensure one call resolution prioritizing customer satisfaction. ● Perform basic troubleshooting when necessary. Qualifications: * With or without...
Meta East Jobs
Cebu Citya month ago - ...6 years of experience as a Team Lead in any voice line of business, preferably in the retail sector Responsibilities: Staff Management: Handling recruitment, training, performance appraisals, scheduling, and addressing employee concerns. Customer Relations...
- ...sessions through various methods like classroom seminars, workshops, and role-playing exercises for both new hires and existing call center agents. Performance Evaluation & Coaching: Measuring the effectiveness of training through assessments and performance metrics...
- ...Monitoring & Evaluation: Listen to live, recorded, or side-by-side calls and review customer interactions across email, chat, and social... ...& Feedback: Deliver actionable feedback and coaching to call center agents based on quality assessments to enhance their performance...
- Position: Communications Trainer (Cebu City) | Hybrid Work Arrangement: Hybrid (3 days on site in Cebu City, 2 days WFH) Start Date: ASAP Account Focus: Talent Skilling Support Type: Support Shift Schedule: 12 PM - 9 PM, with fixed weekends off ...
- ...Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You...
- ...Staff4Me is seeking an enthusiastic and dedicated individual to join our team as a Call Center Agent. In this role, you will be the first point of contact for our customers, ensuring that they receive exceptional service and support. You'll handle a variety of customer...
- ...Assistant Managers and conducting business reviews Responsibilities: Team Leadership and Development: Leading and mentoring call center supervisors, coaching teams on best practices, fostering a culture of accountability and continuous improvement, and overseeing...
- Position: Team Lead - Travel (Cebu City) | Onsite Work Arrangement: Fully Onsite in Cebu Start Date: ASAP Shift Schedule: 24/7 Support Type: Voice Support Account Type: Travel Educational Requirement: Undergraduate or College Graduate ...
- Position: Team Lead - Retail (Cebu) | Onsite Account Type: Retail Start Date: August 15 Support Type: Voice Support Work Arrangement: Fully Onsite in Cebu Shift Schedule & Rest Days: 24/7 coverage Educational Requirement: Undergraduate ...
- Position: Team Lead - Healthcare (Cebu City) | Onsite Account Type: Healthcare Start Date: ASAP Support Type: Voice Support Work Arrangement: Onsite in Cebu Shift Schedule & Rest Days: US Business Hours Educational Requirement: College...
- ...interpersonal skills; proactive, resourceful and wiling to be trained - Proficient in using accounting software such as Xero and office applications like OpenOffice, Microsoft, etc. - Knowledgeable with government statutory benefits (SSS, HDMF, PHIC, BIR, PEZA, etc....
Access E-Talk Plus, Inc.
Cebu Citya month ago - ...Spearheads the monitoring of assigned tickets to ensure targets are met. # Quality Assurance - Conduct regular quality audits for both calls and tickets to ensure adherence to standards and identify areas for improvement. # Call Escalations - Handle complex customer...
- Hiring Hiring Hiring Still looking for a Job na may 1 day process Virtual lahat ng interview and willing to start ASAP? madaming account ang nakaopen kaya tara aasikasuhin kita!!! Phone Screening Open for High School Senior High School College Undergrad and College...
Private Advertiser
Cebu City1 day ago - Position: Team Lead - Travel Sales (Cebu City) | Onsite Start Date: ASAP Account Type: Travel Sales Support Type: Voice Support Work Arrangement: Fully Onsite in Cebu Shift Schedule & Rest Days: 24/7 Educational Requirement: Completed 2nd...
- ...Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center...
- We're Hiring: Customer Service Representative Location: Cebu IT Park (All processes are virtual) Employment Type: Full-time Salary Package: Up to ₱26,000 plus incentives, HMO, and night differential Open to: Newbies and Tenured Applicants Job Overview: We are looking...
StackPh
Cebu City3 days ago - ...We are looking for a Call Center Agent to handle inbound and outbound customer calls in a professional and efficient manner. The role involves answering inquiries, resolving issues, and providing excellent customer service. Must be willing to work night shifts and meet...
- We are looking for Call Center Representatives to join our growing team! The main role is to handle customer calls, provide assistance, and ensure client satisfaction. Qualification: High School Graduate / SHS / College Level With or without call center experience...
StackPH
Cebu City8 days ago - TASQ is looking for on-site customer service agents in Cebu City who are fluent in both Arabic and English. The hiring process begins with a phone screening and an online IQ assessment, followed by two in-person interviews scheduled in the late afternoon or evening...
- Are you thrilled about delivering outstanding customer service? We're hiring a Customer Service Representative to join our team in Cebu- IT Park. The role will focus on the Retail account. Your Key Responsibilities: Provide exceptional service to our retail clients....
Metacom BPO
Cebu City17 days ago - ...Answer calls and assist customers with inquiries, concerns, or technical issues Deliver excellent customer service in every interaction Follow scripts and processes to resolve problems quickly and clearly Record important call details accurately Work with a team to...
- ...TASQ needs call center agents ASAP on-site and on shifting schedules in Cebu City. Be ready for a phone prescreening; subsequent interviews are in person after the phone prescreening interview. No BPO experience would be needed for SHS graduates or higher. HS grads...
- ...A Call Center Agent is responsible for handling customer interactions through phone, chat, or email. The role involves assisting clients with inquiries, troubleshooting issues, processing requests, and providing accurate information in a courteous and efficient manner....
- ...will be to connect with potential clients, educating them about our company's products and their associated benefits. Through outbound calls and effective communication, you will aim to generate interest and promote the adoption of our products. Requirements -...
BPO Seats
Cebu Citya month ago - ...seeking a skilled and adaptable Customer Support Associate to join our blended process team. The ideal candidate will handle both voice (calls) and non-voice (chat, email, or data entry) tasks to provide exceptional support to our clients/customers. Key Responsibilities:...
Lexie Staffing & Business Consulting
Cebu City7 days ago - Exciting Opportunity in Cebu- IT Park! Are you passionate about delivering top-notch customer service? Join our dynamic team as a Customer Service Representative and make a difference in the BPO industry! What You’ll Do: *Assist customers with inquiries and provide...
Metacom BPO
Cebu City18 days ago - Position Overview: · We are seeking a dynamic Trainer/Coach to lead the development and continuous improvement of our Cebu-based call center team. This role serves as the primary resource for onboarding, training, coaching, and real-time support to ensure exceptional...
QUESS PHILIPPINES CORPORATION
Cebu Citya month ago - Job Description: Control the stock at the required level to fulfill operation team's requests and effective utilization of warehouse space Oversee material delivery schedules and processes, and provide warehouse and local logistics services to operation departments...
