Non voice call center jobs in Santa Mesa, Manila, Metro Manila

 ...What Your Day Looks Like: Handle customer concerns through voice and/or non-voice channels. Resolve concerns with empathy and efficiency...  ...(old curriculum), ALS passers, fresh grads welcome! No call center experience? No problem — we’ll train you. Good communication... 

We are mass hiring for Call Center Agents - Retail Account as prior in our Metro Manila sites! Sapient is URGENTLY HIRING! APPLY TODAY...  ...Off • Competitive Salary • Monthly Commissions • Pioneer, Non-voice, and Easy Accounts Available • HMO with 2 FREE Dependents from... 

Oversee and track accounts to ensure logistics operations align with customer needs and expectations. Keep precise and comprehensive records of all shipping activities, including customs documentation, billing, and compliance. Address and resolve issues such as damaged...

Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special...

Create and execute social media strategies that align with company objectives. Proficient in platforms such as Facebook, TikTok, LinkedIn, Reddit, and Quora. Work closely with marketing and operations teams to develop promotional campaigns. Manage social media escalations...

 ...Diagnose, address, and resolve customer concerns using available tools and resources. Report recurring issues and recommend enhancements to improve the customer experience. Adhere to regulatory guidelines, industry standards, and best practices in call center operations.

 ...Provide information on promotions, discounts, and store policies • Meet performance targets for customer satisfaction, accuracy, and call handling time Qualifications: • High school diploma or equivalent • Strong communication and customer service skills • Basic... 

Respond to customer calls, emails, and chats for technical support. Diagnose and resolve hardware, software, and network issues. Inform customers about product features and limitations. Share knowledge to enhance team performance and customer experience. Adhere to company...