This is a remote position.

We are seeking a Medical Front Desk Virtual Assistant to provide front office support for a growing midwifery practice. This role will focus on patient scheduling, communication, and administrative coordination as the practice continues to build its patient base.

The ideal candidate is organized, professional, and comfortable serving as the first point of contact for patients. This position is well suited for someone who enjoys patient interaction, can manage schedules efficiently, and is confident supporting a healthcare team in a remote setting.

• Schedule and manage appointments for midwife patient visits

• Handle appointment confirmations, cancellations, and rescheduling

• Serve as the first point of contact for patient inquiries

• Ensure schedules are accurate and well-organized

• Respond to patient questions via phone, email, or messaging

• Provide clear information about appointments and services

• Maintain a professional and friendly tone in all interactions

• Maintain and update patient records

• Assist with general front office tasks and coordination

• Support the team as patient volume grows over time

Requirements

• Experience as a Virtual Assistant or in an administrative support role

• Strong communication and interpersonal skills

• Excellent organizational and multitasking abilities

• Strong attention to detail and reliability

• Comfortable working remotely and independently

• Available to work US time zone hours, specifically PST

• Experience with patient scheduling and front office coordination

• Hands-on experience with Athenahealth is highly preferred

• Familiarity with scheduling tools or EMR systems

• Experience in healthcare, OB-GYN, or midwifery support is preferred

• Customer service or front desk experience in a medical setting is preferred

• Experience supporting US-based clients is preferred

Medical Front Desk VA