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- ...Position: Operations Manager - Retail (Cebu) | Onsite Account Type: Retail Start Date: August 15 Support Type: Voice Support... ...Team Leadership and Development: Leading and mentoring call center supervisors, coaching teams on best practices, fostering a...
- ...Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center...
- ...upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Qualifications: No Experience Required College graduate Good to excellent English communication...
- ...Position: Assistant Manager - Retail (Cebu) | Onsite Account Type: Retail Start Date: August 15 Support Type: Voice... ...resolving complaints, and ensuring a positive customer experience. Operational Support: Assisting with inventory management, maintaining...
- ...Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You...
- Job Responsibilities: ● Follow standard operations and procedures. ● Recognize and escalate priority problems in accordance with Client standards. ● Ensure one call resolution prioritizing customer satisfaction. ● Perform basic troubleshooting when necessary. Qualifications...
- ...: Staff4Me is seeking an experienced and driven Network Operation Center Team Lead to join our team. In this role, you will oversee the... ...Responsibilities: ~ Conduct regular status meetings with the Manager and Supervisor(s) to align on team goals and implement...
- ...workshops, and role-playing exercises for both new hires and existing call center agents. Performance Evaluation & Coaching: Measuring the... ...agents. Needs Assessment & Collaboration: Partnering with managers and leadership to identify skill gaps and training...
- About the Position: Team Lead Travel Account (Cebu) Work Setup: Onsite Shift Schedule: 24/7 Support Type: Voice Support Account Nature: Travel Industry Educational Qualification: Undergraduate or College Degree Work Experience: ~...
- ...Job Summary : Staff4Me is seeking a skilled Network Operation Center (NOC) professional who is passionate about ensuring the stability... ...service levels and requires a proactive approach to network management. Join us and contribute to our mission of delivering top-...
- ...Listen to live, recorded, or side-by-side calls and review customer interactions across... ...metrics and prepare detailed reports for management review. Coaching & Feedback: Deliver actionable feedback and coaching to call center agents based on quality assessments to enhance...
- ...Job Summary : Staff4Me is looking for a dedicated Network Operation Center (NOC) professional to join our dynamic team. In this role, you will serve as the first line of defense in maintaining the availability and performance of our network infrastructure. You will...
- Position: Communications Trainer (Cebu City) | Hybrid Work Arrangement: Hybrid (3 days on site in Cebu City, 2 days WFH) Start Date: ASAP Account Focus: Talent Skilling Support Type: Support Shift Schedule: 12 PM - 9 PM, with fixed weekends off ...
- ...• Act as an escalation point for all members of the Network Operations Center (NOC) team as they work to resolve tickets pertaining to... ...potentially at-risk clients. • Coordinate with the Account Management team to ensure Single Digits can maximize renewals, cross...
- Qualifications: At least High School graduate TESDA or vocational graduate is advantage With Experienced in machine operator With basic knowledge in mechanical and electrical processes and controls respectively
- ...years of experience as a Team Lead in any line of business, preferably in the retail sector Responsibilities: Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively. Communication:...
- ...We are seeking a highly skilled and experienced Operational Manager to oversee and optimize our company's daily operations. The ideal candidate will be responsible for ensuring operational efficiency, implementing effective business strategies, and enhancing overall...
- Position: Team Lead - Travel (Cebu City) | Onsite Work Arrangement: Fully Onsite in Cebu Start Date: ASAP Shift Schedule: 24/7 Support Type: Voice Support Account Type: Travel Educational Requirement: Undergraduate or College Graduate ...
- ...Staff4Me is seeking an enthusiastic and dedicated individual to join our team as a Call Center Agent. In this role, you will be the first point of contact for our customers, ensuring that they receive exceptional service and support. You'll handle a variety of customer...
- ...# Team Management - Supervise and manage a team composed ofT1s and T2s including performance evaluations, productivity monitoring, and... ...# Quality Assurance - Conduct regular quality audits for both calls and tickets to ensure adherence to standards and identify areas...