The Warranty Processor is responsible for the efficient review, analysis, and processing of vehicle warranty claims. This role works closely with manufacturers, suppliers, technicians, and service advisors to ensure accurate documentation, technical validation, and compliance with warranty policies—maximizing claim approval rates and timely reimbursements.

Key Responsibilities

Warranty Claims Processing

Review and validate warranty claims for accuracy, eligibility, and compliance with manufacturer guidelines

Ensure completeness of documentation prior to submission

Monitor claim approval rates and address discrepancies

Technical Analysis

Analyze failure modes and identify root causes of warranty issues

Prepare and submit Technical Audio-Video (TAV) Reports and Technical Reports (TR)

Coordinate with manufacturers and suppliers to support claim approval

Documentation & Verification

Verify repair orders, part numbers, labor times, and required attachments

Ensure all claims meet manufacturer documentation standards to avoid rejections

Compliance & Policy Adherence

Stay updated on manufacturer warranty policies, procedures, and coding requirements

Cascade Honda Technical Information and MARIZ updates to the service team

Coordination & Collaboration

Work closely with technicians and service advisors to confirm repair accuracy

Provide feedback and guidance to improve warranty claim accuracy and efficiency

Claim Follow-up & Reconciliation

Track pending and denied claims and provide required clarifications or additional documents

Prepare and submit monthly warranty claim reports

Regularly update the Aftersales Manager on claim status and common issues

Minimum Qualifications

Graduate of Mechanical Engineering or a related course
Knowledge of warranty claim procedures and manufacturer requirements
Strong technical and analytical skills
High attention to detail and documentation accuracy
Good coordination and communication skills
Familiarity with manufacturer warranty systems and technical reports
Ability to manage multiple claims and deadlines