Senior Manager - HEA014433

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . 

Inviting applications for the role of [Senior Manager], [People Leadership]!

In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction.

Responsibilities

Manage 700+ FTEs across different line of businesses

Manage a team of 3-5 supervisors

Monitors and manages activities to support service level agreements for Genpact Philippines

Maintains daily connect with clients and stakeholders

Conducts root cause analysis of SLA deviations, action plan development and resolution

Administers entitlement planning and scheduling

Produces and analyzes daily efficiency reports

Publish reports required by stakeholders

Attends centralized or site management meeting, as required

Supports process improvements, Lean/Six Sigma projects

Other assigned tasks as required by the business

Forecast required Head Count for incoming business (Staffing requirement and forecasting)

Qualifications we seek in you!

Minimum Qualifications / Skills

College Graduate / with equivalent experience

Relevant experience required in WFM Manager

Excellent comm. skills – Verbal & Written

Good Excel/Presentation skills

Good people connect with outstanding PR skills

Preferred Qualifications/ Skills

Relevant experience required in RTA Manager

Understanding on sourcing & market / competition

Eye for detail and quick response time

Ability to drive compliance & process adherence

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 