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- ...email and chat support). ~ Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS) ~ A general understanding of content moderation. ~ Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred). ~...
- ...EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate, you will be the primary point of contact for customers, supporting general inquiries and ensuring a smooth and positive experience when interacting with the company’s products and services. In this...
- ...Participate and lead project-production-deployment Provide assistance to testers and support personnel as needed Provide general administrative support to the organization Work closely with the management team in evaluating current systems and making decisions...
