Game Master

May 3, 2023Ortigas Center, Pasig City

Overview

Game Master is responsible for administering and enforcing the game’s rules & policies and providing in-game supports & general customer service to ultimately ensure users satisfaction. Also, control the non-player aspects of the game, create environments in which the players can interact, and solve any player disputes.

Duties and Responsibilities

Responsible for administering and enforcing the game’s rules & policies
Responsible for resolving users` inquiries, disputes, complaints in a courteous, efficient and timely manner and ensuring user satisfaction
Collect, investigate, process, and document various data regarding in-game issues, exploits and bugs.
Educate Users on existing End User Agreements and Guidelines.
Act as a liaison between users and various internal departments.
Compile and maintain all required paperwork, records, reports, documents, etc.
Provide technical support to end users on game and other game related issues
Participates and moderates in game forums and blogs and/or active in online communities
Maintain personal productivity and quality standards towards work.

Requirements

Candidate must possess a Bachelor’s/College Degree in a reputable University
Strong verbal and written communication skills
Computer literate, knowledgeable in Microsoft Word, Excel and PowerPoint
Good team player and requires minimal supervision
Familiarity with PC and Mobile gaming
Requires strong attention to detail & follow through on User issues
Experience in customer support (mail and chat support) is a plus but not required
Open and flexible schedule including 3rd shifts and afternoon shifts.
Must be willing to work in shifting schedules including holidays and weekends
Must be willing to work in Ortigas Center, Pasig City

Company Benefit Packages

We offer competitive salaries and benefit packages including:

1) Medical Insurance (HMO)
2) Paid vacation
3) Sick & Personal days
4) Paid Holiday & Paid Birthday Leave
5) Quarterly Reward & Recognition, and other great perks await successful candidates.

Qualified candidates please email your resume including a cover letter; with the salary history and expectation in the MS Word Format to career@elitegsl.com

Walk in applicants are welcome to apply. Our office is located at:

Unit 410, Prestige Tower, F. Ortigas Jr. Ave., Ortigas Center, Brgy San Antonio, Pasig City, Philippines

For more information, please call 584-9951.