Role Overview:

In this role, you will be responsible for the day-to-day operations, optimization, and growth of our global online presence, primarily focusing on Amazon stores and our official DTC (Direct-to-Consumer) website. You will work closely with marketing, product, and customer support teams to drive sales, improve conversion rates, and deliver a seamless online shopping/user experience.

Key Responsibilities:

1. Amazon Store Operations:

- Manage and optimize Amazon product listings (SEO, keywords, A+ content, high-converting images, and copywriting).

- Monitor daily store performance, inventory levels, pricing, Buy Box status, and advertising campaigns (Amazon PPC).

- Handle customer reviews, questions, and resolve customer service tickets or disputes efficiently to maintain a healthy account health score.

2. DTC Website Management:

- Oversee the day-to-day operations of our independent e-commerce website (built on Shopify/WooCommerce/Custom platform).

- Ensure product catalogs, pricing, banners, and promotional campaigns are updated accurately and on time.

- Monitor website traffic, user journeys, bounce rates, and checkout conversion funnels to identify bottlenecks and optimize user experience (UX).

3. Data Analysis & Reporting:

- Track, analyze, and report key performance indicators (KPIs) such as GMV, traffic, conversion rate, CAC (Customer Acquisition Cost), and ROI.

- Conduct competitor analysis, market research, and price trend monitoring on both Amazon and independent channels.

4. Cross-Functional Collaboration:

- Coordinate with marketing teams for promotional campaigns, social media traffic driving, and email marketing.

- Collaborate with logistics/fulfillment partners to ensure timely order processing and smooth delivery.

Qualifications & Requirements:

- Bachelor’s degree in Business, Marketing, Communications, Information Technology, or a related field.

- Proven experience (1–3+ years) managing Amazon Seller Central (FBA/FBM) and independent DTC websites (Woocomerce and Shopify experience is a big plus).

- Strong command of written and spoken English, with exceptional copywriting and communication skills.

- Analytical mindset with proficiency in Excel/Google Sheets and e-commerce analytics tools.

- Highly organized, proactive, problem-solver who can manage multiple tasks in a fast-paced environment.

- [Optional] Experience in tech, SaaS, mobile apps, or digital products is an advantage.

What We Offer:

- Competitive salary package based on experience.

- [e.g., HMO/Health Insurance benefits after probation].

- Flexible working arrangement (Remote / Hybrid).

- A dynamic, international, and fast-growing startup environment with room for career growth.

Amazon Operations Specialist