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- ...Project Manager ~ Minimum experience of playing the Scrum Master role for at least 2 years ~ First level Scrum Master certification (CSM, PSM I) ~ Second level Scrum Master certification (CSM, PSM II) is a plus ~ Knowledge of agile tools and techniques like: Kanban,...
- ...Languages: Java, JavaScript, CSS, HTML ~ Integration ~ Automation ~ Customization (Frontend/ Portal) ~ Scripting and Coding ~ CSM Module experience is an advantage ~ CAD certificate is highly preferred but not required JOB SUMMARY We are seeking a...
- ...Team to help inform future product development. Maintain open communication with the client's dedicated Customer Success Manager (CSM) to keep them updated on onboarding progress and potential challenges. Facilitate an effective handoff of clients to their CSM upon...
- ...Communication: Manage daily incoming customer emails and routine inquiries, owning requests through to completion and escalating issues to the CSM or Instructure Support when appropriate. Renewal Lifecycle Support: Drive the renewal journey by gathering account intelligence,...
- ...solutions, focusing on ITxM (IT Service Management, IT Operations Management, IT Business Management), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), Integrated Risk Management (IRM), Security Operations (SecOps), and Strategic Portfolio Management...
- ...To support the Client Success Management (CSM) desk by managing a designated book of low-touch or transactional accounts, ensuring timely and accurate candidate lifecycle management through Nexus and client VMS portals, and maintaining consistent client communication...
- ...proactive outbound engagement and account insight. Deliver product demonstrations and solution walkthroughs for accounts without CSM allocation. Develop and maintain strong knowledge of the product portfolio, capabilities and roadmap, and articulate this clearly...
- ...own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Client Service Manager (CSM) serves as the primary operational contact for a specified block of 401(k) retirement plans. The CSM is accountable for overall...
- ...A Customer Success Manager (CSM) supports your customers as they transition from sales prospects to active users of mWell and KonsultaMD. As a Customer Success Manager, they will be the primary point of contact for our clients, ensuring their success and satisfaction with...
- ...through primarily tech-touch and reactive engagement, with an emphasis on retention, issue resolution, and customer responsiveness. CSM's in this role are organized, efficient, and customer-focused. They excel at managing inbound requests, resolving issues quickly,...
- ...Vision Setting: Define the long-term ServiceNow strategy, starting with IT Service Management (ITSM) and expanding into ITOM, HRSD, or CSM based on business value. Greenfield Planning: Develop the phased implementation roadmap, prioritizing 'quick wins' while building...
- ...expired) Ensure executed documents are stored correctly and accessible Support handover documentation from sales to delivery / CSM Coordination & follow-up Schedule and coordinate meetings, demos, follow-ups, and action items between sales, technical, and...
- ...clients benefit from the platforms most recent innovations. # Collaboration with Customer Success # Work closely with your HubSpot CSM / Strategist to deliver successfully to our customers. # Requirements: Minimum of 3 years as a HubSpot Admin and a...
- ...client training). New Hire Meet & Greet every Friday. Conduct 10-day and 30-day pulse/temp checks and relay findings to client and CSM. Oversee and continuously improve the end-to-end onboarding experience, ensuring alignment with Booth & Partners' culture....
- ...Make your next big career move by applying as KMC Solutions' next CLIENT SERVICES MANAGER! A Client Services Manager (CSM) at KMC is focused on maintaining exceptional relationships with Clients in order to provide best-in-class client experience. Our CSMs act as...
- ...Office Suite. Certifications such as PMP, PRINCE2, AgilePM, or equivalent required. Agile-related certifications (PMI-ACP, PSM/CSM, SAFe) preferred. Work Arrangement Hybrid setup with onsite reporting twice a week. Standard work hours: 8:00 AM – 6:00 PM Manila...
- ...enhancing, and optimizing ServiceNow solutions across multiple modules, including ITxM (ITSM, ITOM, ITBM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), Integrated Risk Management (IRM), Security Operations (SecOps), and Strategic Portfolio...
- ...transformation projects using any Agile/Agile Scrum methodology is a must ~ Any leading Project Management certification like PMP, CSM, Prince2 is a must ~ Significant experience presenting in front of groups and to high-level executives ~ Proven track record of building...
- ...Unit test cases Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential. ServiceNow implementation of HRSD/CSM module ServiceNow upgrade hands-on Very good knowledge of the ITSM process Work with global ServiceNow team to implement the...
- ...ITOM Creating technical design document and writing Knowledge in Web Technologies (XML HTML ServiceNow implementation of HRSD/CSM module Requirement : The candidate should have the ability to perform in a dynamically changing environment Should...
- ...understand and track Agile metrics Preferred Qualifications: Have attended Agile, Scrum, Kanban trainings Certifications in Scrum (CSM, PSM), Kanban, SAFe Experience using JIRA Have experienced in identifying areas for continuous improvement Have in depth...
- ...future of customer experience together. Customer Success Manager - Manila, Philippines Summary: As a Customer Success Manager (CSM) supporting our digital-first model, you will orchestrate end-to-end customer experiences prioritizing activities to proactively...
- ...and engagement reports from Tech-Touch CSMs to prioritise accounts and optimise renewal approaches. • Collaboration with Tech-Touch CSM Team Partner with Tech-Touch leadership to align engagement strategies with renewal timelines. Ensure structured handovers post...
- ...Project Management Professional (PMP), PRINCE2 Practitioner Professional Certifications in leadership such as PMI-ACP, Scrum Master (CSM) Certifications in test management tools and software, such as HP Quality Center, JIRA, and TestRail Certifications in testing...
- ...predict challenges and seek to proactively head-off obstacles ~ Project management certifications preferred, but not required: PMP, CSM ~ Exceptional quantitative analysis skills and experience with formal process improvement practices, strong analytical aptitude...
- ...align outreach Translate high-level requests into executable Gainsight programs Support digital-first motions that reduce manual CSM effort What We're Looking For: 1–3 years experience in Customer Success, CS Operations, Marketing Ops, or Digital Campaign...
- ...while meeting service levels. Essential Duties And Responsibilities The CSC team will work with the Client Services Managers (CSM) to conduct activities aroundnominatedManaged Document Services (MDS) accounts to ensure Canon business objectives andcustomerdeliverables...
- ...- Proven ability to manage multiple projects simultaneously - Excellent communication and stakeholder management skills - PMP, CSM, or equivalent certification is a plus - Power BI proficiency is a plus Responsibilities: - Lead and manage multiple projects...
- ...reported problems Job Qualifications ~ ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist – CSM a plus ~ Experience with ServiceNow's Customer Service Management (CSM) solution, Strategic Portfolio Management (SPM) a plus ~5+...
- ...services including support enhancements and platform maintenance. ~ Extensive experience with ServiceNow modules: ITxM (ITSM ITOM ITBM) CSM HRSD IRM SecOps and SPM in large enterprise environments. ~ Demonstrated success in managing complex integrations (e.g. SAP...