Contact specialist jobs in Ortigas Center

 ...Job Description Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details... 

Job Description Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and ...

Qualification required/desired: - Identify, assess, and resolve customers' needs to achieve positive customer experience and first contact resolution through managing chat and email. - Provide exemplary customer service to both internal and external customers... 

 ...mission? 1. nshots and recordings 2. As a Customer service Specialist, you will help us deliver excellent service to our partner...  ...and standards of quality. Capable of coping with peaks in contact volumes during promotion seasons. Who are we looking for... 

Job Description: - Responsible for product collection and setup, visual merchandising, pricing, page management, content updates, sales destinations, and featured shops based on inventory needs and marketing priorities. - Ensures that the online store continuously runs...

 ...reward and recognition mechanisms. Help managers reward and recognize good performance. Engage and liaise with HR colleagues and specialists to address and resolve HR related issues Key competencies for position and level Collaborates Communicates effectively... 

 .... • Prepare and submit mortgage applications to lending institutions. Client Communication and Service: • Act as a point of contact for clients, providing updates on the status of their mortgage applications. • Address client inquiries and assist in resolving issues... 

 ...Job Description Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees... 

 ...Support Units to API Consumers via email or Viber messages. 17. Report major issues or status updates to the API Product Team Point-Of-Contact. 18. Conduct regular service reviews with the API Product Team to gauge customer satisfaction and identify areas for product or...