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- We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its...
- The HR Contact Centre Representative is primarily responsible in providing professional service to external/internal customers contacting Manulife AsKHR either via call or written cases through MFCentral AskHR Portal. HR Contact Centre Representative supports general inquiries...
45000 - 72500 Php
...insights directly influence strategy-not just reports. Joining their team means having a real seat at the table , shaping how contact centres perform, how customers are served, and how the business evolves at scale. Job Description As a Senior Analyst, Contact...- ...About the job Store Supervisor/ Assistant Supervisor - RTM-J. Centre Mall (JCTE) Qualifications Candidate must possess Bachelor's/College Degree in any field. Required language(s): Filipino, English 5 Year(s) of working experience in Retail Industry. Required...
- ...WE ARE HIRING A CALL CENTRE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign...
- ...reporting/tracking purposes. Essential Job Functions Selling and Customer Support Activities Achievement of Sales goals and Contact Center metrics Contributes to team achievement of service metrics and all Contact Center goals Manages all calls in a...
- ...hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Centre Service and Sales Representative – UK Contact Centre. In this role, you will: Answers (or makes) phone calls from our...
- ...Provide advice, consultant, and be the authorized representative through all phases of design and construction-related aspects of data centre projects. Work with client's stakeholder groups and third party consultants, design consultants, construction management firms,...
- POSITION TITLE: Communications Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication...
- Job Description Duties and responsibilities To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently...
- ...while valuing your unique skills and experiences. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being...
- The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer...
- Key Responsibilities CCAI & Conversational AI Architecture Lead architecture and implementation of Google CCAI , including Dialogflow ES/CX , voicebots, smart IVR, and virtual agents Define conversation flows, intent models, and logic for natural, human-like...
- ...e-commerce, and financial services. Our contact centers are powered by both on-site and... ...technical support within a fast-paced call centre/BPO environment. This role is critical... ...required for the job. You may be asked by your supervisors or managers to perform other duties. You...
- ...that all projects are delivered on time, within scope, and within budget. Stakeholder Coordination: Serve as the primary point of contact for stakeholders during the implementation process, addressing any concerns and ensuring stakeholder satisfaction. Resource...
- ...manner. Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems that may affect... ...Preferably Bachelor's Degree Typically, a minimum of 3 years as a Supervisor / Team Lead in a FinTech/BPO set-up Amenable to work in...
- ...independently when executing customer requests, making standard payments , and improving workmanship. ~ Appeal as needed to supervisor/other c ustomer l oyalty team members for advice and support in performing new or non-standard operations. ~ Able to do...
- ...Job Description The Global Technical Coordination Centre Manager will be responsible for : Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts-owning end‑to‑end coordination from order receipt through...
- ...Key Responsibilities Consolidate and enter contact data from multiple sources into our CRM and shared contact lists. Research and validate contact details (company, title, department, phone, email, location) using LinkedIn, ZoomInfo and other reputable sources....
- We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire Intelligence is an...
- The Contact Center Lead plays a pivotal role in Manulife's Unassigned Customer Management (UCM) program by leading and guiding the outbound CSR team to deliver exceptional service to customers without an assigned Financial Advisor. This role ensures operational excellence...
- ...customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software...
- Summary Of Responsibilities To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. Receive information, record, and report Adverse Drug Reaction in timelines (according to...
- ...business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like...
- ...The Contact Center Specialist is responsible for answering a variety of incoming calls related to patient medical bills, insurance inquiries, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role utilizes multiple internal systems to support and...
- ...Remote Contact Center Representative (PH) at Evernest Company Overview Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage...
- Job Description Job Purpose ~ To provide world-class service to our customers in an accurate, efficient and respectful manner on every call/transaction as measured by different performance metrics. Duties And Responsibilities Identify and escalate regular ...
- ' style='display: inline-block; line-height: 1; vertical-align: bottom; padding: 0px; margin: 0px; text-indent: 0px; text-align: center;' Company: Dialpad Location: Pasig, Manila, Philippines Posted: Friday, January 9, 2026 Job Description About Dialpad Dialpad...
- Role Overview The command center SME is responsible for ensuring 24x7 operational stability, situational awareness, and proactive incident response across enterprise IT landscapes. This role acts as the technical anchor within the command center- over seeing event correlation...
- ...Support IVR messages, voicemail scripting, and urgent recording updates using TTS and/or wave files. Manage user accounts in contact center systems, including access control, skills, queues, and profile updates. Configure and monitor outbound dialer campaigns end...