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- We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its...
- The HR Contact Centre Representative is primarily responsible in providing professional service to external/internal customers contacting Manulife AsKHR either via call or written cases through MFCentral AskHR Portal. HR Contact Centre Representative supports general inquiries...
- Job Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future ...
45000 - 72500 Php
...Joining their team means having a real seat at the table , shaping how contact centres perform, how customers are served, and how the business evolves at scale. Job Description As a Senior Analyst, Contact Centre Performance & Analytics , you will design and own...- ...POSITION TITLE: Communications Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication...
- ...delivering efficiency, reliability, and optimal productivity for every operation. About the role: The Distribution Centre Admin supports logistics operations by managing invoices, purchase orders, freight costs, and data entry in ERP systems. The role...
- ...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Communications Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Responsible for overall development and delivery of various capability development...
Accenture
Mandaluyongmore than 2 months ago - ...deserves great rewards. ~ Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus! Job Summary ~ The Contact Center S pecialist role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance,...
- ...range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive...
- ...terms of assets, with a strong presence in over 15 countries. Role Description Oversee daily operations of Voice and NonVoice Contact Centers, ensuring highquality, customerfocused service delivery. Lead, coach, and develop Team Leaders and staff, driving...
- ...of Work: Genesys- Solution Consulting and Pre-Sales | Level: Analyst/ Consultant | Location: Manila | Years of Exp: 2-6 years... ...excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding...
- ...Leads the Auto Care and Retail Contact Center Operations within the bounds of company policies and practices which includes planning, organizing, and controlling operations to ensure exceptional customer service delivery and develop strategies to meet service level standards...
- ...while valuing your unique skills and experiences. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being...
- ...while valuing your unique skills and experiences. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being...
- ...civil, structural, and external infrastructure works across a data centre campus. The role ensures that civil works are delivered in... ...Interface & Programme Management Act as the single point of contact (SPOC) for all civil-related matters on the data centre campus....
- ...reporting/tracking purposes. Essential Job Functions Selling and Customer Support Activities Achievement of Sales goals and Contact Center metrics Contributes to team achievement of service metrics and all Contact Center goals Manages all calls in a...
- ...WE ARE HIRING A CALL CENTRE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign...
- ...Role Overview The Project Director Data Centre is the clients senior representative responsible for providing overall leadership... ...centre projects or campuses. Act as the primary senior point of contact between the client and the project delivery ecosystem....
- ...Job Description Contact Center Team lead The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated...
- ...Job Title: Contact Center Speech Analytics Specialist Job Summary The Contact Center Speech Analytics Specialist is responsible for... ...to Have Previous experience supervising or mentoring junior analysts or team members. Background in data visualization, reporting...
- ...diffuse difficult situations with customers, and handles issues that cannot be solved at the CSO/ESO/ OCO level. # Accomplish the Contact's Center performance standards by modeling the highest level of professionalism, communicating job expectations, planning,...
- Key Responsibilities CCAI & Conversational AI Architecture Lead architecture and implementation of Google CCAI , including Dialogflow ES/CX , voicebots, smart IVR, and virtual agents Define conversation flows, intent models, and logic for natural, human-like...
- Introduction Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable...
- ...that all projects are delivered on time, within scope, and within budget. Stakeholder Coordination: Serve as the primary point of contact for stakeholders during the implementation process, addressing any concerns and ensuring stakeholder satisfaction. Resource...
- Job Description Duties and responsibilities To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently...
- We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its...
- ...regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits...
- Job Description: Provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational process or operational nature. Interact with INGs clients through chat (live or otherwise) voice or...
- ...working together to enable a better, safer and more interconnected world. Job Description The Global Technical Coordination Centre Manager will be responsible for : Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection...
- ...customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software...
