Contact center representative jobs

 ...companies in the USA, with a strong call center footprint and operations that extend...  ...e-commerce, and financial services. Our contact centers are powered by both on-site and...  ...professional and customer-focused Contact Center Representative to join our team. In this role, you... 

 ...of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its...  ...with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general... 

 ...health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...  ...! Job Summary ~ The Manager, Contact Center is responsible for the for the...  ...reports of individuals falsely claiming to represent Ventra Health or one of our affiliated... 

 ...health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...  ...Bonus! Job Summary ~ The Contact Center S pecialist role will be responsible...  ...of individuals falsely claiming to represent Ventra Health or one of our affiliated entities... 

 ...while valuing your unique skills and experiences. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being... 

 ...Leads the Auto Care and Retail Contact Center Operations within the bounds of company policies and practices which includes planning, organizing, and controlling operations to ensure exceptional customer service delivery and develop strategies to meet service level standards... 

 ...of assets, with a strong presence in over 15 countries. Role Description Oversee daily operations of Voice and NonVoice Contact Centers, ensuring highquality, customerfocused service delivery. Lead, coach, and develop Team Leaders and staff, driving performance... 

 ...Job Description Contact Center Team lead The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated... 

 ...additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth. Contact point for the business on any issues and/ or concerns and proactively provide solutions. Manages internal updates/communication... 

 ...Preferred Education Bachelor's Degree Required Technical And Professional Expertise ~1-2yrs of relevant work experience in a call center ~ Excellent written and verbal communication and interpersonal skills. ~ Knowledge in MS Office applications ~ Strong... 

 ...Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer,...  ...to excel at the role: . Ability to use technical exposure to contact center and overall customer service areas: In depth understanding... 

The Contact Center Lead plays a pivotal role in Manulife's Unassigned Customer Management (UCM) program by leading and guiding the outbound...  ...to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable... 

 ...while valuing your unique skills and experiences. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being... 

 ...diffuse difficult situations with customers, and handles issues that cannot be solved at the CSO/ESO/ OCO level. # Accomplish the Contact's Center performance standards by modeling the highest level of professionalism, communicating job expectations, planning, monitoring,... 

 ...About the Role As a Voice Unit Head under the Contact Center Channel, you will be responsible for the development and management of objectives for the contact center operations and service delivery model. You are expected to execute effective resource planning and... 

 ...Professional Services Contact Center Engineer Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about... 

 ...all projects are delivered on time, within scope, and within budget. • Stakeholder Coordination: Serve as the primary point of contact for stakeholders during the implementation process, addressing any concerns and ensuring stakeholder satisfaction. • Resource... 

 ...business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex... 

Job Description: Provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational process or operational nature. Interact with INGs clients through chat (live or otherwise) voice or...

 ...a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall development...  ...a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent... 

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its...

Key Responsibilities CCAI & Conversational AI Architecture Lead architecture and implementation of Google CCAI , including Dialogflow ES/CX , voicebots, smart IVR, and virtual agents Define conversation flows, intent models, and logic for natural, human-like...

 ...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries....  ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,... 

 ...Job Title: Contact Center Speech Analytics Specialist Job Summary The Contact Center Speech Analytics Specialist is responsible for analyzing customer interactions to enhance overall customer experience, identify key performance drivers, and support strategic decision... 

 ...Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the... 

 ...companies in the USA, with a strong call center footprint and operations that extend...  ...-commerce, and financial services. Our contact centers are powered by both on-site and...  ...We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound... 

The HR Contact Centre Representative is primarily responsible in providing professional service to external/internal customers contacting Manulife...  ...2 years of previous related work experience in HR or call center industry Ability to converse effectively using the English... 

 ...follow up. Escalates problems to appropriate teams when necessary. • Assists in documenting current policies and procedures. • Represents team on cross-functional teams for production, support and development activities. • Performs specialty production processing.... 

 ...realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Centre Shared Services Representative. In This Role, You Will Answers (or makes) phone calls from our HSBC customers in a polite and friendly... 

 ...Remote Contact Center Representative (PH) at Evernest Company Overview Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage...