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- Summary of Responsibilities: To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call email fax etc. Receive information record and report Adverse Drug Reaction in timelines (according to the...
- ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging... ...: ₱120,000 coverage ~ Dental Coverage In-house dental assistance worth ₱5,000, giving you easier access to quality care Free...
- ...a Friend, and Earn a Referral Bonus! Job Summary ~ The Contact Center S pecialist role will be responsible for answering a variety... .... This role will utilize multiple internal systems to assist with overall patient billing needs. Essential Functions...
- ..., and Earn a Referral Bonus! Job Summary ~ The Manager, Contact Center is responsible for the for the daily operations of the Contact... ...to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment...
- ...location Hybrid (three days in-office, two days virtual) Work Schedule Night Shift What You Will Be Doing Provides desk-side assistance in resolving technology support issues Performs installations, repairs, upgrades, backups and other maintenance tasks...
- ...terms of assets, with a strong presence in over 15 countries. Role Description Oversee daily operations of Voice and NonVoice Contact Centers, ensuring highquality, customerfocused service delivery. Lead, coach, and develop Team Leaders and staff, driving...
- ...in the Consumer Finance business unit to proactively develop new ways to increase efficiency and streamline processes. ~ Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the...
- ...while valuing your unique skills and experiences. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being...
- ...Leads the Auto Care and Retail Contact Center Operations within the bounds of company policies and practices which includes planning, organizing, and controlling operations to ensure exceptional customer service delivery and develop strategies to meet service level standards...
- ...while valuing your unique skills and experiences. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being...
- ...Professional Services Contact Center Engineer Say hello to possibilities. It's not everyday that you consider starting a new... ...level of effort or participation has been defined for them. Assists the Project Manager on status reporting and escalation of issues...
- ...additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth. Contact point for the business on any issues and/ or concerns and proactively provide solutions. Manages internal updates/communication...
- Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible...
- The Contact Center Lead plays a pivotal role in Manulife's Unassigned Customer Management (UCM) program by leading and guiding the outbound... ...consistently receive timely, accurate, and empathetic assistance for servicing needs, claims, and policy updates. The Lead plays...
- ...diffuse difficult situations with customers, and handles issues that cannot be solved at the CSO/ESO/ OCO level. # Accomplish the Contact's Center performance standards by modeling the highest level of professionalism, communicating job expectations, planning,...
- ...Hurricane Relief Agents are responsible for the following tasks: Assist customers with service inquiries Learn the common requests... ...of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and...
- ...Job Description Contact Center Team lead The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated...
775000 $ per day
...including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: . Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Engage/Pure Cloud. . Easily work in high-paced and...- ...Job Description As the Finance Shared Service Center (FSSC) Point of Contact (POC), you will serve as a critical link between the Global Finance Process Office (GFPO) and the Shared Service delivery teams. You will ensure that global finance process standards...
- ...same, a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall... ...during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall...
- ...About the Role As a Voice Unit Head under the Contact Center Channel, you will be responsible for the development and management of objectives for the contact center operations and service delivery model. You are expected to execute effective resource planning and...
- We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its...
- ...all projects are delivered on time, within scope, and within budget. • Stakeholder Coordination: Serve as the primary point of contact for stakeholders during the implementation process, addressing any concerns and ensuring stakeholder satisfaction. • Resource...
- Job Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future ...
- POSITION TITLE: Communications Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication...
- Job Description: Provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational process or operational nature. Interact with INGs clients through chat (live or otherwise) voice or...
- ...education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,... ...inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products...
- ...their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Centre Shared Services Representative. In This Role, You Will Answers (or makes) phone calls from our HSBC customers in a polite...
- Key Responsibilities CCAI & Conversational AI Architecture Lead architecture and implementation of Google CCAI , including Dialogflow ES/CX , voicebots, smart IVR, and virtual agents Define conversation flows, intent models, and logic for natural, human-like...
- ...of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini,...