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- ...WE ARE HIRING A CALL CENTRE MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal... ...translate commercial briefs into partnership strategies, oversee operational execution, and drive performance across multiple markets. If...
- ...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver... ...provide Level 1–2 technical support within a fast-paced call centre/BPO environment. This role is critical to keeping...
- ...Purpose of the Role: The Associate Director for Operations Transformation plays a pivotal role in shaping the future of Operations by driving... ...projects that improve both the client journey (e.g., call-back, digital assistant, self-service tools) and the advisor/employee...
- The HR Contact Centre Representative is primarily responsible in providing professional service... ...contacting Manulife AsKHR either via call or written cases through MFCentral AskHR... ...advice Liaise with HR Partners or HR Operations Tier 1B to resolve employee concerns if necessary...
- ...to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They will build,...
- ...Duties and responsibilities To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the... ...adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery...
- ...~ Opportunities for Internal Mobility Job Purpose The Operations Manager will provide leadership and guidance to offshore RCM... ...and experience ~5+ years' experience managing and leading a call center environment/business office/professional services CBO or...
- ...of the Consumer Finance team with the aim of improving the operational efficiencies and overall skill level of the company during all... ...and miscellaneous Access databases • Manage inbound calls and team priorities to meet service level goals • Assist with...
- ...affects key business metrics like Employee Attrition, NPS, First Call Resolution, and Customer Resolution Time. Essential Duties... ...topics and techniques Maintains a meaningful relationship with Operations team to impact customer experience, this also includes...
- ...Job Description The Global Technical Coordination Centre Manager will be responsible for : Lead the Global Technical Coordination... ...review, and accurate invoicing # Team Leadership & Shift Operations Build and lead a multi‑region Global Coordinator team design...
- ...Provide advice, consultant, and be the authorized representative through all phases of design and construction-related aspects of data centre projects. Work with client's stakeholder groups and third party consultants, design consultants, construction management firms,...
- ...another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. The Driver Operations Lead (Call-Out Supervisor) is responsible for overseeing the daily operations of the call-out team, ensuring agents effectively engage...
- ...We are seeking a Senior Telecommunications & Call Center Operations Manager with deep call center leadership experience and a solid understanding of telecommunications, networking, and WiFi-based technical support environments . This role owns the performance, structure...
- ...Description Job Purpose ~ To provide world-class service to our customers in an accurate, efficient and respectful manner on every call/transaction as measured by different performance metrics. Duties And Responsibilities Identify and escalate regular friction...
- ...services organisations in the world, with operations in 62 countries and territories. We aim... ...to join our team in the role of Contact Centre Service and Sales Representative – UK... ...you will: Answers (or makes) phone calls from our HSBC customers in a polite and friendly...
- ...Role Overview The command center SME is responsible for ensuring 24x7 operational stability, situational awareness, and proactive incident response across enterprise IT landscapes. This role acts as the technical anchor within the command center- over seeing event correlation...
- ...customer issues and service requests. • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional... ..., Wi-Fi). • Follow scripted resolutions and standard operating procedures from the Knowledge Base. • Resolve customer issues...
- ...Call Center Representative 100% Remote / Part-Time and Full‑Time Schedule Available / Customer Service Focused Are you passionate... ...Internet Speeds: Minimum 20 Mbps download / 10 Mbps upload Operating System: Windows 10 or higher, or Mac OS 14 or newer...
- ...communities around the world. Job Description: The Operations Manager provides leadership, direction and decision making in... ...Qualifications/Competencies: - Bachelor's degree - Previous Call Centre experience, 3-5 years as an Operations Manager - Related...
45000 - 72500 Php
...and customer experience, analytics sits at the core of how they operate, scale, and improve. With a growing global footprint and a... ...means having a real seat at the table , shaping how contact centres perform, how customers are served, and how the business evolves...- ...recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needs... ...form. Understands and embraces the business and call center operations strategic direction. Performs other duties as assigned....
- ...Based at IKEA Customer Care Centre in IKEA Philippines Pasay City the Agent is responsible... ...; You have a good knowledge of store operations in order to offer appropriate solutions to... ...in a customer support function or a call centre; You have a good knowledge of how...
- ...Role We're looking for a confident, reliable, and tech-savvy Call Center Representative to join our team. In this role, you'll use... ...professional communication with all clients Support the daily operations of the team Required Skills Excellent spoken and...
- ...Coordinate team needs to ensure optimal customer service delivery Escalate service or process-related issues to the Senior Operations Manager Conduct team trainings and ensure information is up to date Collaborate with internal and external departments Investigate...
- ...Job Title: Call Center Agent Work Arrangement: Remote (Philippines) Job Type: Full time Work Location: Philippines Outbound calls for surveys, lead generation, event invitation and/or sales Inbound calls to resolve customer queries or close lead/sales...
- ...Head of Software Delivery Centre We are seeking an experienced and visionary Head of Development Centre to lead the launch and... ...support services globally. Key Responsibilities: Lead the operational launch of the Philippines Development Centre, overseeing...
- ...products or enhancements. Monitor Guide calls and provide feedback to include written action... ...Effectively lead, develop and mentor the Operations Team Leaders, ensuring they are effective... ...departmental objectives Ensure call centre policies and procedures are implemented,...
- ...challenge the norm and find your purpose. About The Role The Operations Manager is primarily responsible for the delivery of the... ...IT skills (databases, MS Office etc) and other pertinent call centre communication and operational tools Responsible for a wide...
- ...innovating in a highly lucrative space. We operate 3 business segments: Corporate... ...Sleek's HRIS), including headcount, cost centres, compensation, tenure, contracts, personal... ...excel, you'll need to be present in your calls and make sure you properly receive and thoughtfully...
- ...Description Handle inbound and outbound calls with professionalism and efficiency. Provide excellent customer service by addressing customer inquiries and resolving issues. Maintain accurate records of customer interactions and transactions. Collaborate with...