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- Title: Project Lead. Location: Makati. Work set-up : Onsite ( Monday - Friday 8:30 - 6:30) JOB OBJECTIVE: The Project Lead plans, manages and ensures the completion of the Bank's IT automation requirements. It shall also ensure that effective communication...
- In this non-voice role, you’ll assist customers with booking inquiries, changes, cancellations, and general questions—all handled via chat. If you're a fast learner with good communication skills, this is your chance to build a solid career in customer service! What ...
- ...-thinking organization, apply now. We are currently seeking a BPO Team Lead to join our team in Manila, National Capital Region (PH... ...Issue Tracking # Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations...
- ...Job Description We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the...
- ...with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a BPO Supervisor to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH). Position: Supervisor We are seeking a BPO...
- ...with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a BPO Manager to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH). Position: BPO Manager We are seeking a dedicated...
- ...Job Title: BPO Trainer About the Role: We are looking for an experienced and versatile Call Center Trainer to support our growing team of customer service and support agents. You will lead onboarding and ongoing training sessions focused on product knowledge,...Remote job
- ...Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our... ...monitor calls, chats and emails Score and provide feedback on agent performance based on established quality assistance criteria; Identify...
- ...We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths...
- ...Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management,... ...responsible for managing a team of customer service representatives or agents. This role ensures that the team meets performance targets,...
- Roles & Responsibilities : • These individuals have a working knowledge of one technical skill. • They work on routine and non routine matters. • They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance...
- Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative-Nightshift working onsite in Novaliches , you'll be a part of bringing humanity to business. #experienceTTEC. Our employees have spoken. Our purpose...
- Overview: You will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment...
- ...deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across... .... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys,...
- ...smooth, professional conversations that leave a positive impact? If so, we want to meet you! As an Inbound and Outbound Call Center Agent, you’ll be the friendly voice connecting with customers and managing interactions. Working Eastern Time hours, you’ll deliver top-...
- ...Position Title: Monitoring Agent Work Set-up: Onsite Schedule: 4:30 pm to 4:30 am | 12 hours-shift | 3 days on and 3 days off... ...About Boomering: Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission to Enrich...
- ...deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across... .... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys,...
- Performs clinical reviews needed to resolve and process appeals by reviewing medical records and clinical data to determine medical necessity for services in accordance with policies, guidelines, and National Committee for Quality Assurance (NCQA) standards. Roles...
- Export Controls; Customer Services; Clearance Regulatory; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound Key Responsibilities Export Documentation & Compliance Prepare, review, and validate export documentation (commercial invoices, packing...
- Job Summary: Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing/new training in alignment with call center customer service philosophy and business needs Responsibilities: Partners with department...
- ...Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just... ...eFlexervices is seeking a highly motivated and detail-oriented Travel Agent to join our growing team. This role will support our operations,...
- ...experience as an Operations Supervisor or in a similar leadership role ~ Strong background in Customer Service Operations ~ With BPO Experience ~ Open to experienced Team Leaders with 6+ years of Travel & Hospitality experience seeking career progression ~ Strong...
- Responsibilities: • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. • To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer...
- ...flexible shifts as needed (Night Shift). Must be willing to support BOTH Sites (Binan Laguna and Taguig) Nice to Have Experience in corporate, BPO, or academy training Background in learning evaluation and reporting Instructional Design or L&D certification...
- ...HR Generalist (BPO) Ortigas Pasig Description · Manage end-to-end recruitment for (agents, support, and leadership positions), including high-volume and ramp hiring. · Conduct HR interviews onsite and offsite; screen candidates and endorse qualified applicants...
- ...Performance Improvement Identify opportunities to improve agent behavior, process compliance, training content and customer touchpoints... ...in QA analytics, CX analytics or business intelligence in a BPO setting. Non degree holder can be considered as long as min of...
- ...professionals are ambassadors of engaging service and authentically local experiences in places of unrivalled presence. As a Reservations Agent, you will be receiving reservations, booking changes and cancellations over various booking channels for the Swissôtel Clark and...
- Position Overview: As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being...
- Position Summary The Outbound Lead Generation Agent is responsible for initiating outbound communication with prospective U.S.-based... ...~1+ year experience in outbound calling, appointment setting, or BPO sales support ~ Excellent spoken and written English with a neutral...
- ...interactions to spot trends, highlight improvement opportunities, and help agents sharpen their performance. Ready to help teams level up and keep... ...At least one year of experience in quality assurance within the BPO industry, or strong knowledge of QA processes and monitoring...