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- ...inquiries Escalate to the Technical Support team when technical troubleshooting is required You will interact with customers to provide and... ...such as Zendesk, Intercom, Guru, Slack, or Jira is a plus ~ Basic knowledge of cloud-based applications such as Google Drive,...
- ...solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized,... ..., and digging into systems to get to the root of an issue. Basic knowledge of cloud-based applications (Google Drive, Google Sheets...
- ...professionalism. Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations. Troubleshoot... ...products. ~ Experience using Slack and Notion is a plus ~ Basic knowledge of cloud-based applications (Google Drive, Google Sheets...
- ...restructuring. Ensure training content is effectively delivered and adapted to evolving needs. Act as a knowledge resource for troubleshooting and process clarification. Ensure a seamless transition from training to full operational functionality. Collect and...
- ...years of supervisory experience in a related field (especially email and chat support). ~ Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS) ~ A general understanding of content moderation. ~ Intermediate knowledge of...
- ...skills Resourceful and detail-oriented Advantage but not required: BS IT or BS Computer Science graduate Familiar with basic accounting concepts related to budgeting Experience with software design and development in a test-driven environment Tech-savvy...