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- ...inquiries Escalate to the Technical Support team when technical troubleshooting is required You will interact with customers to provide and... ...such as Zendesk, Intercom, Guru, Slack, or Jira is a plus ~ Basic knowledge of cloud-based applications such as Google Drive,...
- ...solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized,... ..., and digging into systems to get to the root of an issue. Basic knowledge of cloud-based applications (Google Drive, Google Sheets...
- ...professionalism. Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations. Troubleshoot... ...products. ~ Experience using Slack and Notion is a plus ~ Basic knowledge of cloud-based applications (Google Drive, Google Sheets...
- ...restructuring. Ensure training content is effectively delivered and adapted to evolving needs. Act as a knowledge resource for troubleshooting and process clarification. Ensure a seamless transition from training to full operational functionality. Collect and...
- ...years of supervisory experience in a related field (especially email and chat support). ~ Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS) ~ A general understanding of content moderation. ~ Intermediate knowledge of...
- ...skills Resourceful and detail-oriented Advantage but not required: BS IT or BS Computer Science graduate Familiar with basic accounting concepts related to budgeting Experience with software design and development in a test-driven environment Tech-savvy...
- ...Standard Qualifications Bachelor’s degree in BS Architecture or BS Industrial Technology major in Graphics Technology . Basic knowledge of Archicad and Revit is preferred. Excellent written and oral communication skills. Open to fresh graduates who...
- ...Anyone 18 years old and above Willing to work onsite Willing to learn and commit to growth Why Shift to BPO? Higher basic pay with monthly performance incentives HMO coverage for you and your dependents Paid training, night differential, overtime pay...

