{"id":24066,"date":"2020-03-26T00:00:00","date_gmt":"2020-03-25T21:00:00","guid":{"rendered":"\/job-description\/?p=support-manager"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T21:00:00","slug":"support-manager","status":"publish","type":"post","link":"https:\/\/ph.jooble.org\/job-description\/management\/support-manager\/","title":{"rendered":"Support Manager"},"content":{"rendered":"\n    \n    <div class=\"wp-block-button aligncenter is-style-fill\">\n        <a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/ph.jooble.org\/jobs-support-manager\" style=\"background-color:#035a9e;color:#ffffff;border-radius:3px\" rel=\"https:\/\/ph.jooble.org\/jobs-support-manager\">\n        <strong> Be the first to see <br>all new Support Manager jobs<\/strong>\n        <\/a>\n    <\/div>\n    \n    \n    \n    <div class=\"wp-block-group has-background\" style=\"background-color:#d0e8f2\">\n        <div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n            <h2 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Support Manager Job Description Template<\/h2>\n        \n        \n        \n            <p class=\"wp-block-paragraph\">Our company is looking for a Support Manager to join our team. <\/p>\n        \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Responsibilities:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Escalate and highlight operational risks and issues that exist to achieving customer and\/or team outcomes to management;<\/li><li>Manage and lead resolution of non-technical Managed Service-related conflicts with clients. Proactively manage issues and own outcomes;<\/li><li>Willingness to be flexible in standard working hours \u2013 possible 7am start of day to possible 7pm end of day;<\/li><li>Where required, update and manage tickets and incidents using Managed Services tools, to ensure ticket accuracy, completeness and achievement of SLAs;<\/li><li>Assign tasks to Engineers in the team suitable to their skill level and the complexity of work to help build capability;<\/li><li>Where required, participate in Managed Services pre-sales task, providing capability consultation;<\/li><li>Prepare (or ensure preparation of) Customer monthly report in advance of meeting and conduct customer monthly conference calls;<\/li><li>Where required, ensure effective hand-over of Incidents between teams and\/or regions.<\/li><\/ul>\n    \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Requirements:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Experience as a Technical Project Manager, demonstrable experience locally managing off-shore teams where the end-customer is in a different country;<\/li><li>Excellent communication (verbal, written and interpersonal) and presentation skills;<\/li><li>3-5 years\u2019 experience working directly with customers in IT Services or Support;<\/li><li>Experience with various operating systems, networking and Infrastructure deployments (cloud and on-premise);<\/li><li>Outstanding communication and performance under pressure;<\/li><li>Strong organizational, multi-tasking, and time-management skills;<\/li><li>Experience with establishing monitoring solutions to deliver proactive outcomes for customers;<\/li><li>Ability to build and maintain strong relationships team members, customers and 3 rd parties;<\/li><li>Ability to develop action plans to address operational deficiencies and ensure effective implementation;<\/li><li>Ability to coach and mentor other team members;<\/li><li>Ability to prioritize workloads with multiple conflicting deadlines and manage unexpected high importance problems;<\/li><li>3+ years\u2019 experience in Managed Services and is familiar with Managed Service practices.<\/li><\/ul>\n    \n    \n    <\/div><\/div>\n    \n    \n    \n    <header class=\"entry-header\">\n    <div itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What job descriptions are similar to Support Manager?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/management\/manager\/\" target=\"_blank\">Manager<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/business-and-financial\/events-manager\/\" target=\"_blank\">Events Manager<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/management\/training-manager\/\" target=\"_blank\">Training Manager<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/management\/it-manager\/\" target=\"_blank\">IT Manager<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/management\/senior-customer-development-manager\/\" target=\"_blank\">Senior Customer Development Manager<\/a><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What jobs are similar to Support Manager?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-manager\" target=\"_blank\">Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-events-manager\" target=\"_blank\">Events Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-training-manager\" target=\"_blank\">Training Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-it-manager\" target=\"_blank\">IT Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-senior-customer-development-manager\" target=\"_blank\">Senior Customer Development Manager Jobs<\/a><\/li>\n<\/ul>\n    <\/div><\/div>\n    <\/div><\/div><\/div>\n    <\/header>\n\n    \n    ","protected":false},"excerpt":{"rendered":"<p>Support Manager Job Description Template Our company is looking for a Support Manager to join our team. Responsibilities: Escalate and highlight operational risks and issues that exist to achieving customer and\/or team outcomes to management; Manage and lead resolution of non-technical Managed Service-related conflicts with clients. Proactively manage issues and own outcomes; Willingness to be &#8230; <a title=\"Support Manager\" class=\"read-more\" href=\"https:\/\/ph.jooble.org\/job-description\/management\/support-manager\/\">Read more <span class=\"screen-reader-text\">Support Manager<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[],"class_list":["post-24066","post","type-post","status-publish","format-standard","hentry","category-management"],"_links":{"self":[{"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/24066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/comments?post=24066"}],"version-history":[{"count":0,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/24066\/revisions"}],"wp:attachment":[{"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/media?parent=24066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/categories?post=24066"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/tags?post=24066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}