{"id":23949,"date":"2020-03-26T00:00:00","date_gmt":"2020-03-25T21:00:00","guid":{"rendered":"\/job-description\/?p=technical-support-engineer"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T21:00:00","slug":"technical-support-engineer","status":"publish","type":"post","link":"https:\/\/ph.jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer\/","title":{"rendered":"Technical Support Engineer"},"content":{"rendered":"\n    <p class=\"wp-block-paragraph\"><em>Design and implement radio frequency identification device (RFID) systems used to track shipments or goods.<\/em><\/p>\n    \n    \n    <div class=\"wp-block-button aligncenter is-style-fill\">\n        <a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/ph.jooble.org\/jobs-technical-support-engineer\" style=\"background-color:#035a9e;color:#ffffff;border-radius:3px\" rel=\"https:\/\/ph.jooble.org\/jobs-technical-support-engineer\">\n        <strong> Be the first to see <br>all new Technical Support Engineer jobs<\/strong>\n        <\/a>\n    <\/div>\n    \n    \n    \n    <div class=\"wp-block-group has-background\" style=\"background-color:#d0e8f2\">\n        <div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n            <h2 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Technical Support Engineer Job Description Template<\/h2>\n        \n        \n        \n            <p class=\"wp-block-paragraph\">Our company is looking for a Technical Support Engineer to join our team. <\/p>\n        \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Responsibilities:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Maintain jovial relationships with clients;<\/li><li>Research and identify solutions to software and hardware issues;<\/li><li>Prioritize and manage several open issues at one time;<\/li><li>Refer to internal database or external resources to provide accurate tech solutions;<\/li><li>Following standard procedures for proper escalations of unresolved issues to the appropriate internal teams;<\/li><li>Ask customers targeted questions to quickly understand the root of the problem;<\/li><li>Provide prompt and accurate feedback to customers;<\/li><li>Comply with the team&#8217;s strict protocols on call logging, call updating, and call resolution requirements;<\/li><li>Communicate within the team regarding critical issues;<\/li><li>Assist with the technical support and maintenance for all stores and regional offices within our vast group of companies;<\/li><li>Track application system issues through to solution, within agreed time limits;<\/li><li>Provide reactive and pro-active customer support to ensure the best quality of service;<\/li><li>Complete technical integrations for customers and partners;<\/li><li>Interact with our customers\u2019 and partners\u2019 developers and support teams to resolve service delivery problems;<\/li><li>Develop innovative software designs and architectures.<\/li><\/ul>\n    \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Requirements:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>At least 4 years in relevant experience (after sales customer support);<\/li><li>Must be able to work in a Team and share knowledge;<\/li><li>Computer Skills: MS Office, advanced Excel skills; Good understanding of computer systems, mobile devices and;<\/li><li>Bachelor&#8217;s degree in engineering from an accredited university;<\/li><li>Ability to provide step-by-step technical help, both written and verbal;<\/li><li>other tech products; Hands-on experience with Windows \/ Mac OS environment \/ MS; Azure\/ Amazon AWS \/ Windows Server (contact number);<\/li><li>Familiarity with the following tools: JIRA;<\/li><li>Bachelor&#8217;s degree in CS and\/or equivalent industry experience;<\/li><li>Excellent judgment to prioritize customer issues based on their urgency and severity;<\/li><li>Strong analytical, problem solving &#038; multitasking skills;<\/li><li>To inspect smartphones for deficiencies;<\/li><li>Network Certification;<\/li><li>The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation;<\/li><li>Familiar with troubleshooting and resolving QoS (Quality of Service) related issues;<\/li><li>Fluency in other Asian languages (e.g. Bahasa Indonesia, Vietnamese, Chinese or Thai etc.) is advantageous.<\/li><\/ul>\n    \n    \n    <\/div><\/div>\n    \n    \n    \n    <header class=\"entry-header\">\n    <div itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What job descriptions are similar to Technical Support Engineer?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/architecture-and-engineering\/support-engineer\/\" target=\"_blank\">Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/computer-and-information-technology\/it-support-engineer\/\" target=\"_blank\">IT Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/office-and-administrative-support\/technical-client-support\/\" target=\"_blank\">technical client support<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/office-and-administrative-support\/technical-support\/\" target=\"_blank\">Technical Support<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/job-description\/computer-and-information-technology\/senior-technical-engineer\/\" target=\"_blank\">Senior Technical Engineer<\/a><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What jobs are similar to Technical Support Engineer?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-support-engineer\" target=\"_blank\">Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-it-support-engineer\" target=\"_blank\">IT Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-technical-client-support\" target=\"_blank\">technical client support Jobs<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-technical-support\" target=\"_blank\">Technical Support Jobs<\/a><\/li>\n<li><a href=\"https:\/\/ph.jooble.org\/jobs-senior-technical-engineer\" target=\"_blank\">Senior Technical Engineer Jobs<\/a><\/li>\n<\/ul>\n    <\/div><\/div>\n    <\/div><\/div><\/div>\n    <\/header>\n\n    \n    ","protected":false},"excerpt":{"rendered":"<p>Design and implement radio frequency identification device (RFID) systems used to track shipments or goods. Technical Support Engineer Job Description Template Our company is looking for a Technical Support Engineer to join our team. Responsibilities: Maintain jovial relationships with clients; Research and identify solutions to software and hardware issues; Prioritize and manage several open issues &#8230; <a title=\"Technical Support Engineer\" class=\"read-more\" href=\"https:\/\/ph.jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer\/\">Read more <span class=\"screen-reader-text\">Technical Support Engineer<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-23949","post","type-post","status-publish","format-standard","hentry","category-computer-and-information-technology"],"_links":{"self":[{"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/23949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/comments?post=23949"}],"version-history":[{"count":0,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/23949\/revisions"}],"wp:attachment":[{"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/media?parent=23949"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/categories?post=23949"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ph.jooble.org\/job-description\/wp-json\/wp\/v2\/tags?post=23949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}