Membership Retention and Sales Consultant Job Description Template
Our company is looking for a Membership Retention and Sales Consultant to join our team.
Responsibilities:
- Gain understanding of customer’s portfolio across comprehensive products, value added products, etc. including policy details;
- Update customer information;
- Identify origin and reason for member cancellations;
- Apply or provide competitor comparisons and provide options to customers;
- Brand reputation management;
- Offer discounting strategies where appropriate, relative to customer profitability and options available from Insurer partners;
- Business retention;
- Adhere to risk and compliance requirements.
Requirements:
- Advanced sales skills required;
- Tertiary qualification highly advantageous;
- Minimum 2 years’ experience in retentions or sales in a call centre environment essential;
- Grade 12 (essential);
- MS Office required.