Customer Support Executive Job Description Template
Our company is looking for a Customer Support Executive to join our team.
Responsibilities:
- Get trained on customer’s product or service;
- Work only with International clients;
- Train your juniors and guide them;
- Take responsibility and ownership of your projects;
- Meet customer expectations;
- Answer inbound international calls and provide appropriate responses;
- Reply to inbound customer emails in a professional manner;
- Develop good relationship with clients.
Requirements:
- Communication skills;
- Customer Service;
- Excellent problem-solving skills;
- Expert understanding of relevant Refinitiv products and data. Understanding of client needs. Focus on delivering results;
- Chat Support;
- Good communication skills;
- University qualified in a discipline relating to the financial markets, the finance sector or business;
- Well developed analytical skills with the ability to problem-solve and develop solutions;
- organizing and planning;
- Information Ordering;
- Willingness to undertake additional projects and responsibilities from time to time;
- Time Management;
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial industry desirable;
- The ability to learn and become experts in Refinitiv products and develop a sound understanding of the financial markets they serve;
- Sales and Marketing Knowledge.