Call Center Agent Job Description Template
Our company is looking for a Call Center Agent to join our team.
Responsibilities:
- Build customer loyalty by follow-up of customer calls;
- Answer courteously inbound calls;
- Provide customers with brochures and information packages on products or services;
- Respond to customer inquiries;
- Manage and update customer databases with the status of each customer;
- Ensure feedback from the customer to further improve the customer services;
- Generate customer interest in the services or products offered by the company;
- Manage filing, mailing, correspondence and other management tasks;
- Coordinate with the dispatch team to send products or provide services on time to customers;
- Knowledge of company’s products and services;
- Knowledge of customer related processes on key digital channels such as SNS, Email, SMS, Chat;
- Ability to diagnose simple to complex technical problems and know how to find support and assistance;
- Knowledge of Operating Systems (Windows Word, Windows Excel), search engines and social media sites;
- Ability to create, move, download, upload, organize files and folder on a computer and on network drives and cloud;
- Knowledge of company processes such as case handling, touch-back, follow-through, escalation and troubleshooting.
Requirements:
- Able to work on cyclical shifts, holidays and fast-paced environment;
- Familiarity with ABS-CBN artists, shows, films, and competitor’s programs preferred;
- Must possess excellent oral and written communication skills;
- Positive and Friendly;
- Have G.C.C work experience;
- Has NBI clearance and SSS document & Valid ID’s;
- High School / Senior High Graduate;
- Required language(s): English;
- Must be in a legal age;
- With excellent English communication and comprehension skills;
- Work with no Supervision;
- Must be detail-oriented;
- Willing to work at TELUS Mckinley Exchange-AYALA MAKATI;
- One who can carry conversation off script;
- Good Work Ethics.