Service Center Specialist Job Description Template
Our company is looking for a Service Center Specialist to join our team.
Responsibilities:
- Strong interpersonal and leadership skills;
- Propose processes improvements and ensure follow up of the processes;
- Excellent computer skills;
- Dispatch FE’s to RFS;
- Strong oral and written communication skills;
- Take incoming calls from FE’s related to dispatching;
- Escalate to Senior Co-coordinator according to Regional FE planning rules;
- Offer suggestions on possible solutions;
- Support Service Centre Initiatives to increase customer satisfaction;
- Strong problem solving skills. #LI-JG1;
- Create metrics to follow call center activity and performance and make analysis on a regularly defined basis;
- Take incoming RFS and log the problem in the appropriate tool, if required;
- Fully understand and implement the CSO process as required;
- When preferred FE is not available, use the training records and maps to find a suitable resource;
- Enter all comments and agree on an action plan.
Requirements:
- Excellent computer skills;
- Strong leadership and interpersonal skills;
- Prior demonstrated 1-3 years’ experience working in a Customer service role;
- Strong written and oral communication skills;
- Native Arabic language and fluent English;
- Strong problem solving skills. #LI-JG1;
- Ability to work independently;
- Timeworker and good communication skills. Desired Characteristics: Preferred Qualifications;
- Associate degree or equivalent work experience Business admin or engineering or equivalent knowledge or experience.