Guest Services Executive Job Description Template
Our company is looking for a Guest Services Executive to join our team.
Responsibilities:
- Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained;
- Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager;
- Ensure our customers receive a fast, efficient and friendly check in and check out;
- Participate regularly in training courses and put the skills learned there into practice;
- Have detailed knowledge of the fire, safety and evacuation procedures of the hotel;
- Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work;
- Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel;
- Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly;
- Respond promptly to guest requests for a supervisor of manager;
- Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution.
Requirements:
- Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error;
- Ability to see and hear in order to observe and detect signs of emergency situations;
- Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.