Customer Experience Specialist

Customer Experience Specialist Job Description Template

Our company is looking for a Customer Experience Specialist to join our team.

Responsibilities:

  • Demonstrate keen interest to find out the real needs of the customers and help resolve their problems;
  • Work with the team leads when necessary, to resolve the concern coming from customers;
  • Responsible in handling emails/live chat online and on marketplaces;
  • Handles customers concerns specifically related to their experience with the Company’s products and support;
  • Attend to customer walk-ins and incoming customer calls;
  • Ensure effective handling of customer queries on company’s products, handling of complains and related correspondence.

Requirements:

  • Minimum 1 year experience in customer service preferred;
  • Able to converse and correspond in English/ Bahasa Malaysia/ Mandarin/ Cantonese;
  • Good task management and cross-functional team coordination skills;
  • Results-oriented, career-minded, hard-working, focused, and team-oriented player;
  • Dedication to providing exceptional customer service;
  • Candidate must possess at least a Diploma or Degree in any field;
  • Strong analytical and problem-solving skills;
  • Very patient in handling concerns from different types of customers;
  • Has the initiative and the ability to offer new ideas;
  • Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities;
  • Ability to think work as part of a team, to integrate with others and to show personal initiative;
  • Strong knowledge of customer care processes and techniques;
  • Excellent communication skills, on the telephone or in writing.