Contact Centre Agent Job Description Template
Our company is looking for a Contact Centre Agent to join our team.
Responsibilities:
- Answer calls and respond to multimedia communication received in a professional manner;
- Accurately identify and resolve issues, and escalate priority issues;
- Document all call information;
- Route calls to appropriate resource;
- Follow up customer and client calls where necessary; and.
Requirements:
- Ability to multi-task and adapt in speed – based environment;
- MS Office Competence;
- Customer service oriented;
- Self-starter with a can-do attitude;
- Customer Relationship Management Principles Certificate advantageous;
- Accounts Payable, Accounts Receivable, Human Resource and Personnel Administration knowledge advantageous; and;
- Minimum 3 years ’ working experience in Contact Centre;
- Excellent communication and interpersonal skills;
- Matric Certificate with Math ematics;
- Stress tolerance and f lexibility;
- Stress tolerance and flexibility;
- Matric Certificate with Mathematics.