Assistant Front Office Manager Job Description Template
Our company is looking for a Assistant Front Office Manager to join our team.
Responsibilities:
- Understand all credit procedures and ensure they are applied;
- Monitor staffing levels to meet cover business demands;
- Monitor Guest satisfaction reports and implement actions to improve results;
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;
- Handle, record and follow through with management issues or emergencies that arise;
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures;
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures;
- Act in accordance with policies and procedures when working with front of house equipment and property management systems;
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards;
- Occupy the hotel lobby and other public areas, particularly at busy times;
- Maintain good communication and working relationships with all hotel departments;
- Stay current with all hotel products, services, policies and emergency procedures;
- Coordinate the services and special facilities provided to long-stay Guests;
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork;
- Manage, record, and resolve promptly all Guest complaints.
Requirements:
- Accountable and resilient;
- Committed to delivering a high level of customer service;
- Ability to work on your own and as part of a team;
- Ideally 3 years experience in a Front Office role in a similar environment;
- Hospitality-related qualification;
- High level of commercial awareness and sales capabilities;
- Previous supervisory experience in Front Office within the hotel/leisure/retail;
- Excellent grooming standards;
- Ability to work under pressure;
- Excellent leadership, interpersonal and communication skills;
- Fluency in German Language will be an advantage;
- High level of IT proficiency;
- Flexibility to respond to a variety of work situations.