Financial Incident Management Analyst Job Description Template
Our company is looking for a Financial Incident Management Analyst to join our team.
Responsibilities:
- Escalate customer problems both internally and externally, when required, according to defined escalation paths;
- Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches;
- Monitor ATM networks for NCR’s ATM monitoring customers;
- Requires rotation in work hours involving weekend, holiday or extended hours;
- Participate in team projects that enhance the quality or efficiency of help desk service; Guide team in effective planning;
- Acquire and maintain current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed;
- Position is responsible for overall IM system implementation and management.
Requirements:
- Associate’s Degree preferred 2+ years of related experience;
- Self-driven to analyze with existing data & drive with team;
- Result oriented to deliver timely productivity.