Senior Engagement Manager

Senior Engagement Manager Job Description Template

Our company is looking for a Senior Engagement Manager to join our team.

Responsibilities:

  • Report internally on project progress and manage stakeholders and escalations whether they be internal or external accordingly;
  • Be the central go-to and coordinating person for all Coupa needs, e.g. managing other Coupa experts (SMEs) for your projects;
  • Lead all aspects (or agreed aspects when working with our partners) of an implementation and complete all Coupa configuration components;
  • Forge strong partnerships with customers, partners and colleagues;
  • Share relevant prior experiences and procurement domain expertise;
  • Work well in both individual and team settings both on and off client site;
  • Provide technical and functional expertise to customers during the implementation process;
  • Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs;
  • Help customers focus on their goals and drive the implementation towards a successful, on-time implementation;
  • Engage customers in enlightened business need discussions versus feature/function basics;
  • Liaise with internal functions regarding development direction of Coupa software based on Customer requirements.

Requirements:

  • Strong written and verbal communication skills in English and Dutch or German;
  • A ‘can do’ attitude to work that needs to get done as part of a high-growth company and all the dynamics involved;
  • Travel: typically up to 50% between home base and customer site at busy periods during Project delivery;
  • Additional language capabilities useful;
  • Experience of eProcurement, AP and/or Expense Management.