Hospitality Operations Manager

Hospitality Operations Manager Job Description Template

Our company is looking for a Hospitality Operations Manager to join our team.

Responsibilities:

  • Support company culture by driving and demonstrating the company’s values, vision and mission;
  • Oversee achievement of BSC measurements with regard to customers, profits, sales and people;
  • Ensure successful implementation of the company’s policies and procedures (code of conduct, ethics etc.) at all levels;
  • Create and oversee implementation of the budget within the margins of the Balance score card (BSC) in collaboration with all relevant stakeholders;
  • Authorise action plans prepared by Area Managers’ and ensure correct implementation and follow- up;
  • Coach and support the Area Managers with implementation of the development plan. Review plan if necessary and follow up at specified intervals;
  • Develop and manage career plan for Area Managers;
  • Create and oversee implementation of the operational business plan of the company collaboration with all relevant stakeholders.

Requirements:

  • Financial acumen – Understand and interpret financial information;
  • 5 years Multi Store (+5 stores) experience – Fast Food;
  • Competency assessment scores as determined by Franchisee;
  • Business related tertiary qualification (3 years qualification);
  • Computer skills – MS Office and POS (point of sale) experience.