healthcare associate Job Description Template
Our company is looking for a healthcare associate to join our team.
Responsibilities:
- Provide phone, email, live chat and text message support;
- Answer inbound customer referral phone calls, and schedule as many appointments as possible from referring doctors and admins.
Requirements:
- At least 1-2 years of customer service experience in Healthcare Account;
- Previous experience in a customer support role;
- Communication skills;
- Strong analytical and planning skills;
- Customer Service;
- Familiarity with working with dual computer monitors. Must have basic typing ability;
- Quality Assurance;
- Chat Support;
- Good communication and presentation skills;
- Must be willing to work in Makati City;
- Record keeping;
- Must be willing to work on a night shift schedule;
- Data Encoding / Data Entry;
- Coaching;
- Track record of over-achieving quota.