Duty Manager Job Description Template
Our company is looking for a Duty Manager to join our team.
Responsibilities:
- Bilingual with good communication skills;
- Manage, record, and resolve promptly all Guest complaints;
- Coordinate the services and special facilities provided to long-stay Guests;
- Stay current with all hotel products, services, policies and emergency procedures;
- Daily/Month ly Reports and Stock take;
- Be trustworthy, presentable, neat & fluent in English;
- Knowledge on Cape Town (Tourist attractions, popular restaurants);
- Assist in the day to day management of the hotel Operations to include front office, Housekeeping, F&B Service Levels, Administration,
- Participate in interviewing and recruitment of Front Desk Agents;
- Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Desk;
- Oversee and participate in guest relations and direct arrangements for VIP and special attention reservations;
- Due to the nature of this position (Live-in, rent free), single candidates would be preferred;
- Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront;
- Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc;
- Other duties as assigned.
Requirements:
- Calm, efficient and the ability to work well under pressure;
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector;
- Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector;
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property;
- Good knowledge of Health and Safety and security procedures;
- Excellent leadership skills and exceptional communication skills;
- Must be computer literate on MS Office suite – a minimum of 2 yrs. previous working experience in Hospitality 2 years’ experience in similar role;
- Diploma in Hotel Management or other related fields;
- Polite, friendly person that can think on their feet;
- Must have a valid driver’s license;
- Strong F&B and Hosting skills;
- Good all-rounder required;
- Strong administration skills;
- Well spoken and well presented individual;
- Good communication and interpersonal skills.