Amusement Specialist Job Description Template
Our company is looking for a Amusement Specialist to join our team.
Responsibilities:
- Handles guests’ complaints and queries;
- Looks after amusement area equipment and alerts if maintenance or technical troubleshooting is needed;
- Focuses on ratings, monthly revenue targets, and operational goals to deliver outstanding customer service and sales results;
- Constantly strives to create an entertaining gaming environment, which intrigues, attracts, and retains the attention of our guests;
- Informs guests of special offers, new products and promotions;
- Processes payments;
- Assists guest in the games activation;
- Increases sales opportunities;
- Explains and promotes the different games, services and activities available in the amusement area;
- Takes part in any extra duties as requested by the specific situation to support the Onboard Revenue team.
Requirements:
- Strong communication and negotiation skills;
- Sales orientation;
- Attention to detail;
- Previous experience on cruise lines is an advantage;
- Computer literacy;
- Energetic attitude and ability to connect to the guest;
- High School graduation certificate;
- Good public speaking skills is a must;
- A recognized medical certification is required before starting to work on board.