The Hostess monitors guests needs and the workflow of the restaurant and seats customers accordingly. Responsible for greeting customers in a friendly manner and escorting guests to tables. Being a Hostess updates the reservation book and takes advance reservations. Opens and closes sections with the increase or decrease in the volume of guests. In addition, Hostess may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Hostess may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Hostess Job Description Template
Our company is looking for a Hostess to join our team.
Responsibilities:
- Comply with hotel security, fire regulations and all health and safety legislation;
- Has a good knowledge of the restaurant’s sitting arrangements;
- Manage guest queries in a friendly, timely, and efficient manner;
- Seating guests at tables or in waiting areas;
- Providing guests with menus and answering any initial questions;
- Engaging with guests to ensure they’re happy with food and service;
- Assist guests regarding food and beverage menu items in an informative and helpful way;
- A knowledge of the menu;
- Greeting guests as they enter, and putting them on a waiting list as necessary;
- Follow all safety and sanitation policies when handling food and beverage;
- Consistently offer a professional, friendly greeting and engaging service;
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers;
- Follow outlet policies, procedures and service standards;
- Sending emails to customers informing them about promotions & offers;
- Other duties as assigned.
Requirements:
- Polite, friendly person that can think on their feet;
- Must have pleasing personality;
- Flexibility to respond to a range of different work situations;
- Excellent grooming standards;
- Age Limit: 21-28 years;
- Good oral and written communication skills;
- Previous experience as a Restaurant waiter would be an advantage;
- Well spoken and well presented individual;
- Must have Strong administration skills and be well organised;
- Ability to work on your own or in teams;
- Minimum of 2 years of working experience in UAE;
- Ukrainian, Russian, Uzbekistan, Kyrgyzstan Nationality;
- Previous experience on the Micros point of sale system required;
- Must be able to work under pressure;
- Previous experience in a Restaurant reception.