Tier 2 NOC Engineer

Tier 2 NOC Engineer Job Description Template

Our company is looking for a Tier 2 NOC Engineer to join our team.


  • Mentor and train Tier 1 NOC Analysts;
  • Work with service providers and vendors to drive issues to resolution;
  • Investigate and complete reason for outage (RFO) reports on all network outages;
  • Accept call overflows for the front-line NOC support team;
  • Perform router and firewall activations for new and existing customers;
  • Troubleshoot escalated issues with external customers and network/telecom providers;
  • Perform test and troubleshooting of T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits;
  • Carry out maintenance activities according to engineering MoPs (Measure of Performance).


  • Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work-related issues;
  • Strong analytical and problem-solving skills;
  • Excellent written and verbal communication skills;
  • Ability to work with a wide range of people such as peers, managers, customers, vendors, distributors etc;
  • Project good customers relation skills (face to face and telephone contact);
  • Ability to organize and prioritize several projects and tasks at one time.