IT Support Technician Job Description Template
Our company is looking for a IT Support Technician to join our team.
Responsibilities:
- Ensure connectivity of IT systems and the internet;
- Ensure clients are kept up to date regarding their incidents and requests;
- Ensure that all the incidents / requests are responded to within required SLA;
- Be responsible for latest security AV as well as all relevant patches;
- Installing software, operating systems and setting up equipment for users;
- Install and configure software, hardware as well as PCs and laptops;
- Be proactive and innovative in the End User environment;
- Document all tasks and duties;
- customer service excellence;
- Manage Stakeholder relationships i.e. Suppliers and ISPs;
- Internal and external Client Support;
- Troubleshoot and resolve desktop support issues (Windows/Linux);
- Office and site visits;
- Ensure that all IT hardware or software problems are resolved with SLA;
- Remote management and support.
Requirements:
- Mikrotik Certification;
- A minimum of 1-2 years’ experience as an IT Infrastructure support technician;
- CCNA;
- Previous involvement and knowledge of retail environment will be beneficial;
- Microsoft Certified Solutions Associate (MCSA) essential (transcripts will be requested);
- Knowledge of TCP /IP, DHCP and DNS;
- Grade 12;
- Experience with the configuration and administration of Office 365;
- Must be able to do rotational standby;
- Valid drivers license and vehicle;
- IT Diploma OR MCSE/A+/N+ Certifications;
- Minimum of 2 years prior experience in support environment essential;
- Minimum A+ N+ or similar preferable;
- Networking: o TCP/IP o Connectivity â good understanding of network switches, general cabling, routers, VPNs, ISPs, wireless technologies.