Customer Support Consultant

Customer Support Consultant Job Description Template

Our company is looking for a Customer Support Consultant to join our team.

Responsibilities:

  • Provide technical training;
  • Facilitate issue identification and analysis;
  • Build relationships with customers;
  • Develop and share knowledge;
  • Track requests resolution;
  • Test products & software;
  • Investigate and resolve technical issues.

Requirements:

  • Professional client engagement skills;
  • Comfortable with user training;
  • Excellent customer relationship management;
  • Team Player;
  • Bilingual (desirable);
  • Excellent time, organisational and project management skills;
  • Fast and efficient computer skills;
  • Good command of the English language;
  • Ability to build good client rapport;
  • Strong written and verbal communication skills;
  • Medical industry knowledge an advantage;
  • Bachelor’s Degree or Equivalent (Desirable);
  • IT background knowledge an advantage.