Housekeeping Supervisor supervises the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, facilities, and other specified areas are kept in a clean and orderly condition. Responsible for standards’ establishment, staff training, schedule/resource coordination, workflow inspection, inventory maintenance and equipment supplies. Being a Housekeeping Supervisor may require a high school diploma or its equivalent. Typically reports to a manager. The Housekeeping Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Housekeeping Supervisor typically requires 3 years experience in the related area as an individual contributor.
Housekeeping Supervisor Job Description Template
Our company is looking for a Housekeeping Supervisor to join our team.
Responsibilities:
- Inspect, routinely, service areas, store rooms and corridors;
- Provide excellent Guest service, including VIP and other special requirements;
- Report and follow up on any maintenance defects or other issues;
- Ensure the adherence to hotel brand standards at all times;
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required;
- Allocate work duties to Team Members;
- Schedule and supervise deep cleaning and any other projects;
- Perform routine inspections of all check out rooms and spot checks of all occupied rooms;
- Manage, efficiently, stock control and the maintenance of equipment;
- Intermediate computer skills;
- A degree or diploma in Hotel Management or experience in similar role an advantage;
- Previous experience with a Hotel Property Management system such as OnQ PM is an advantage;
- Previous experience motivating and leading team members;
- Demonstrated ability to work efficiently under pressure;
- Strong communication skills.
Requirements:
- Previous experience in a Housekeeping supervisory role;
- Minimum of 2 years working experience is required for this position;
- Strong analytical and planning skills;
- 3-5 years in housekeeping;
- Physical ability to use the standard cleaning tools (mop, broom etc.);
- Has a keen eye on details, especially on proper cleanliness;
- Flexible with working schedules;
- Previous experience motivating and leading team members;
- Graduate of any 4-year degree course;
- Previous experience with a Hotel Property Management system such as OnQ PM is an advantage;
- Minimum of 1 years working experience is required for this position;
- Intermediate computer skills;
- A degree or diploma in Hotel Management or experience in similar role an advantage;
- MS Office;
- Customer Service.