IT Technician/Engineer

IT Technician/Engineer Job Description Template

Our company is looking for a IT Technician/Engineer to join our team.

Responsibilities:

  • Check emails daily and respond where necessary;
  • Monitor stock and assist Office Administrator when stock take becomes necessary;
  • Basic understanding of Network Cabling, Routing, Switching, VLANs and WiFi;
  • Preventative Maintenance;
  • Maintain site documentation and asset register;
  • The employee shall be responsible to keep medically fit in order to work on customers premises as required;
  • Provide first and second line support for Windows Desktops and Servers;
  • Monitoring of client Application network(s);
  • Provide adequate feedback to Office Administrator and Managers regarding completed jobs and/or problem areas;
  • Be available for afterhours technical support;
  • Provide concise and up to date feedback to the customer;
  • Support MS Exchange Server – Basic Support;
  • Provide first and second line Network Support Monitoring of client Servers and Applications;
  • Receive technical instruction from Operations Manager and /or Technical Supervisor as and when necessary and deems fit;
  • Keep the storeroom neat and assist Office Administrator to pack equipment away.

Requirements:

  • Valid driver’s license and own reliable transport;
  • Min. 3 years’ experience in a similar role.