Accounts Receivable Specialist -
15061 - 20610 PhpGratitude Inc
Job Description: Accounts Receivable Specialist – Voice
Industry: Logistics – Australian Account
Location: IT Park, Cebu City, Philippines
Work Arrangement: 100% Onsite
Shift: Australian Time Zone (5:00 AM or 6:00 AM start)
Salary Package: ₱20,610 per month, negotiable depending on relevant experience and candidate qualifications
Required Experience: 1–2 years
Target Start Date: November 6, 2026
Headcount: 4
Position Overview
We are looking for customer-focused and detail-oriented Accounts Receivable Specialists – Voice to support an Australian logistics account. The successful candidates will handle customer communications, order tracking, account-related inquiries, query resolution, and shop order monitoring.
The ideal candidate will have relevant experience in Accounts Receivable (AR), procurement, logistics, freight forwarding, or customer service, along with hands-on experience using ERP or SAP applications and strong Microsoft Excel skills.
Key Responsibilities
Handle inbound and outbound customer communications related to accounts receivable, orders, and logistics services.
Respond to customer inquiries and resolve issues promptly and professionally.
Track customer orders and monitor shop orders to ensure timely processing and follow-up.
Support Accounts Receivable and related operational activities as required.
Coordinate with internal teams to resolve customer concerns and order discrepancies.
Maintain accurate customer, order, and transaction information in relevant systems.
Use ERP or SAP applications to access, update, and manage operational data.
Utilize Microsoft Excel for data tracking, reporting, and record maintenance.
Deliver excellent customer service while meeting quality, productivity, and service-level expectations.
Communicate clearly and professionally with customers and internal stakeholders.
Qualifications and Requirements
College graduate in any discipline; Accounting, Business Management, or related courses are preferred.
At least 1–2 years of relevant experience in a BPO or non-BPO environment.
Candidates with BPO experience must have worked in a voice account .
Candidates from non-BPO backgrounds may have voice or non-voice experience.
Hands-on experience with an ERP system or SAP application is required.
Proficiency in Microsoft Excel.
Strong verbal communication skills, with English proficiency close to Standard American English.
Experience in Accounts Receivable, procurement, logistics, or freight forwarding is preferred.
Strong customer service, problem-solving, organizational, and interpersonal skills.
Ability to work onsite in IT Park, Cebu City, on an Australian-aligned schedule.
Preferred Experience
Accounts Receivable (AR) operations
Procurement and order processing
Logistics, freight forwarding, or supply chain operations
Customer service and voice-based support
ERP or SAP system usage
Order tracking and query resolution
Recruitment Process
Initial Interview
SVAR Assessment
Level 2 Interview – Microsoft Teams
Level 3 Interview – Microsoft Teams
Candidate Pre-Screening Questions
What is your highest educational attainment?
How many years of experience do you have in Accounts Receivable, procurement, logistics, freight forwarding, or a similar field?
How many years of BPO experience do you have in a voice account?
Do you have hands-on experience using ERP or SAP applications?
What is your current or last-drawn salary?
What is your expected salary?
Are you willing to work 100% onsite in IT Park, Cebu City, on an Australian-time-zone shift with a 5:00 AM or 6:00 AM start?
Are you available to start on or before November 6, 2026?
Important Recruitment Notes
Prioritize candidates with relevant Accounts Receivable, procurement, logistics, or freight-forwarding experience.
Candidates must meet the applicable voice-account experience requirement if coming from a BPO background.
ERP or SAP experience and strong Excel skills are key screening criteria.
Salary is negotiable based on the candidate's relevant experience and overall profile.
18000 - 20610 Php
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