Entry-Level CSR — Teleperformance
20000 - 25000 PhpGratitude Inc
Company: Teleperformance Philippines (TP)
Locations: Vertis North, EDSA, and Fairview, Quezon City — Fully Onsite
Employment Type: Full-time
Department: Customer Service / Customer Experience
Qualifications
At least a High School graduate or Senior High School graduate; college level or college graduates may also apply.
No BPO or call-center experience required; fresh graduates and first-time job seekers are welcome.
Must be a Filipino citizen or have equivalent legal status to work in the Philippines.
At least 18 years old.
Proven oral and written English communication skills.
Strong listening, interpersonal, logic, and problem-solving skills.
Basic computer literacy and familiarity with Windows-based systems.
Key responsibilities
Handle and carefully respond to customer inquiries through inbound calls and, where applicable, email or chat.
Provide excellent customer service through active listening, empathy, and clear communication.
Understand customer concerns and provide accurate information, solutions, or next-step guidance.
Aim to resolve issues on the first contact by being proactive and solution-oriented.
Appropriately and professionally communicate with customers from diverse backgrounds
What we offer
Paid training and structured onboarding.
Opportunity to build communication, problem-solving, and customer-service skills.
Career-growth opportunities within Teleperformance’s global customer-experience operations.
Collaborative and engaging work environment with exposure to international customers and cultures.
Competitive compensation and benefits, subject to the specific account and site.
25000 - 30000 Php
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...Willing to work onsite. Willing to work on shifting schedules. Must meet the specific qualifications of the preferred location. Willing to undergo the recruitment and assessment process. Should be willing to work with Teleperformance in any of the above sites....
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