Interim Head of Workplace

Interim Head of Workplace (M/W/D)

Tasks

1. Leadership, Coordination & Advisory

• Provide leadership and coordination for a globally distributed Workplace function (approx. 11 team members across multiple regions and time zones)
• Define and align roles, responsibilities, deliverables, and ways of working across the team
• Guide the ongoing transformation of the Workplace function, including capability development, process clarity, and accountability structures
• Promote a collaborative, transparent, and outcome-driven way of working across Workplace and Infrastructure domains
• Act as a senior escalation point for complex topics related to workplace, identity, endpoint, access management, and collaboration services
• Support organizational and technical change initiatives by providing structure, guidance, and best practices

2. Workplace Architecture & Technical Ownership

• Active Directory Architecture: Domain/forest design, GPO strategy, OU structure, delegation models, replication, and security hardening
• Microsoft Entra ID / Hybrid Identity: Hybrid identity setup, synchronization, Conditional Access, MFA, identity protection, and cloud/on-prem integration
• PKI Infrastructure: Certificate authority architecture, lifecycle management, governance, and integration into workplace/security services
• Remote Desktop Services / Terminal Services: Architecture, performance optimization, access control, and modernization strategies
• Microsoft 365 Services: Governance and administration of Exchange Online, Teams, SharePoint Online, OneDrive, and collaboration platforms
• Microsoft Intune / Endpoint Management: Device lifecycle, compliance, configuration, application deployment, patching, and endpoint security
• Identity & Access Management: Role-based access, least privilege models, lifecycle processes (joiner/mover/leaver), and governance workflows

3. Operations & Service Delivery Optimization

• Ensure stable and secure operation of workplace services with focus on availability, performance, and user experience
• Assess, design, and optimize operational processes (incident, request, change, problem, access, knowledge management)
• Define and implement KPIs, SLAs, and service performance metrics
• Establish and improve documentation standards, operational procedures, and knowledge management practices
• Identify and implement automation opportunities to improve efficiency and reduce manual workload
• Increase transparency across workload, risks, priorities, and service performance

4. Security, Compliance & Governance

• Ensure workplace services align with security standards, audit requirements, and industry best practices
• Collaborate with Information Security stakeholders on identity protection, endpoint security, and access governance
• Support implementation of ISO 27001-aligned controls and documentation where required
• Identify and mitigate risks related to legacy systems, technical debt, and misconfigurations
• Strengthen security posture across identity, endpoint, and collaboration services while ensuring auditability and traceability

5. Transformation & Continuous Improvement

• Drive the evolution of the Workplace function toward a proactive, standardized, and service-oriented operating model
• Identify gaps in services, processes, and technology, and define improvement initiatives
• Support the transition from legacy infrastructure to modern cloud and hybrid workplace solutions
• Promote automation, self-service capabilities, and modern endpoint management practices
• Establish clear ownership models for services, platforms, and processes
• Encourage knowledge sharing, documentation discipline, and cross-functional collaboration

6. Stakeholder & Vendor Collaboration

• Act as a key interface between IT, business stakeholders, and regional teams to ensure workplace services support business needs
• Translate business requirements into scalable and standardized workplace solutions
• Balance global standards with local regulatory and operational requirements
• Provide transparency on roadmap, risks, and service performance to stakeholders
• Coordinate with vendors, service providers, and technology partners where required
• Contribute to infrastructure and transformation initiatives with technical expertise and strategic input
• Support planning activities such as budgeting, licensing, and roadmap definition from a technical perspective

Qualification

Technical Expertise

• Strong architectural understanding of Microsoft-based workplace, identity, endpoint, and collaboration environments
• Ability to assess complex IT landscapes and define pragmatic, scalable target architectures
• Deep knowledge of hybrid identity, endpoint security, authentication, access control, and compliance frameworks
• Capability to translate technical and business requirements into secure, maintainable, and scalable workplace solutions
• Strong analytical skills, including troubleshooting, root-cause analysis, and structured problem resolution
• Experience in identifying and implementing automation, standardization, monitoring, and operational improvements
• Solid understanding of security‑by‑design principles, least privilege models, identity lifecycle management, and governance frameworks

Delivery & Coordination Capabilities

• Ability to guide and enable distributed technical teams in a functional or advisory capacity (without direct line management responsibility)
• Strong decision‑making and prioritization skills in complex, multi‑stakeholder environments
• Experience supporting technical and operational transformation initiatives
• Ability to introduce structure, clarity, and accountability in delivery models and processes
• Skilled in aligning stakeholders, facilitating decision‑making, and resolving conflicts constructively
• Comfortable operating within global, matrixed, and cross‑functional environments

Communication & Stakeholder Engagement

• Clear, structured, and professional communication style across technical and non‑technical audiences
• Ability to translate complex technical concepts into business‑relevant insights and recommendations
• Strong documentation and presentation capabilities
• Experience collaborating with business units, regional teams, IT functions, security stakeholders, and external partners
• Service‑oriented mindset with the ability to balance business priorities, security requirements, and operational feasibility
• Fluent in English; additional languages are beneficial

Framedetails

Start: ASAP

Duration: 6 month

Workload: 5 days / week

Location: Spain

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