Infrastructure Task Manager within SAP domain

Full-time

Aeven

Important:

This is an Infrastructure Delivery role, not an SAP Application Delivery role.

Candidates are expected to have practical understanding of enterprise infrastructure technologies including Operating Systems (Windows, Linux, AIX), Databases, Storage, Backup, Virtualization, Networking and Security.

Candidates whose experience is primarily focused on SAP Functional, SAP Testing, SAP Release Management, SAP PMO, or SAP Application Project Management may not be suited for this position unless they also possess strong infrastructure domain knowledge.

Role Purpose:

The Task Manager acts as the operational orchestrator for SAP infrastructure delivery, ensuring that all infrastructure-related activities are properly assessed, planned, coordinated, and executed across multiple technical teams and suppliers.

The role combines strong delivery management capabilities with solid technical understanding of SAP infrastructures, enabling informed decision-making, effective stakeholder management, and successful execution of complex infrastructure changes. Acting as a "mini project manager" for SAP infrastructure initiatives, the Senior Delivery Manager drives activities from planning through implementation while maintaining focus on risk mitigation, operational stability, and customer commitments.

This position requires a proactive leader with a strong sense of ownership, excellent coordination skills, and the ability to bridge technical and business discussions.

Key Responsibilities:

Delivery & Execution Management

Own the end-to-end coordination of SAP infrastructure activities, maintenance events, upgrades, and service window deliveries.
Drive execution readiness across all the delivery teams involved.
Coordinate infrastructure tasks across SAP Basis, Cloud Operations, Network, Security, Database, Backup, Storage, and Platform teams.
Ensure activities are executed according to agreed schedules, governance processes, and customer commitments.
Monitor progress and proactively manage dependencies, risks, and escalations.

Governance & Planning

Manage the infrastructure activity backlog and planning horizon.
Facilitate governance forums, planning meetings, and readiness reviews.
Ensure all activities undergo proper technical assessment and impact analysis.
Maintain visibility of upcoming service window activities and infrastructure initiatives.
Drive prioritization and sequencing of activities to optimize resource utilization and minimize downtime.

Technical Coordination

Act as the primary coordination point between technical teams.
Challenge and validate implementation plans, risks, dependencies, and fallback procedures.
Facilitate technical discussions and ensure alignment across delivery towers.
Translate technical impacts into business-relevant information for stakeholders.
Support architecture and engineering teams during planning and execution phases.

Stakeholder Management

Build trusted relationships with customer representatives and internal delivery teams.
Work closely with the Hybrid Cloud Delivery Manager on customer priorities and delivery commitments.
Provide status reporting, risk communication, and executive updates.
Drive alignment between project teams, operations teams, and infrastructure specialists.
Manage supplier and partner dependencies where required.

Service Window Leadership

Lead planning and execution preparation for SAP service windows.
Ensure activities are optimized and bundled where possible.
Oversee implementation execution and coordinate issue resolution.
Support Go/No-Go decisions and escalation management.
Drive post-implementation reviews and continuous improvement initiatives.

Typical activities include:

OS patching coordination (Windows, Linux, AIX)
Firmware upgrade planning
Database maintenance activities
Storage and backup changes
Security remediation activities
Cloud platform maintenance
SAP HANA infrastructure changes
Network and firewall related activities
Service window planning and execution

Profile - Experiences

8-15 years of experience within IT Infrastructure Delivery, Service Delivery, SAP Operations, or Technical Project Management.
Proven experience coordinating complex infrastructure changes in enterprise environments.
Experience working with SAP landscapes and associated infrastructure technologies.
Strong stakeholder management skills across both technical and business organizations.
Experience operating in outsourced or managed service environments.
Practical understanding of enterprise infrastructure components including Windows, Linux and AIX operating systems, virtualization platforms, storage, backup solutions, databases, networking and security concepts.
The role does not require hands-on administration experience but requires sufficient infrastructure knowledge to challenge technical teams, assess dependencies and understand infrastructure impacts across the SAP landscape.

Mandatory Qualifications

Practical understanding of Windows, Linux and AIX operating systems.
Understanding of databases, storage, backup, networking and security services.
Experience coordinating infrastructure changes in enterprise environments.
Ability to understand technical dependencies and challenge technical implementation plans.
SAP landscape experience and knowledge about Developement, QA/Test and Production Systems.

Preferred Qualifications

Managed Services experience.
Delivery Management experience.

Personal Competencies

Strong sense of ownership and accountability.
Natural coordinator with excellent organizational skills.
Strong technical curiosity and ability to understand infrastructure dependencies.
Ability to lead without direct authority.
Structured and proactive approach to problem solving.
Comfortable operating in complex environments with multiple stakeholders.
Excellent communication and facilitation skills.
Customer-focused mindset with high attention to quality and delivery commitments.

Others:

Only those applicants who already have the right to live and work in the Philippines are eligible to apply for this role.

Work Schedule

Employees will be expected to adhere to a flexible hybrid work schedule, with a required presence in the office for 1 day per week, allowing for customization of work hours within a specified morning or mid-shift time frame.

Candidate Experience

At Aeven, we value every job applicant and prioritize our candidate experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Three interview rounds:

First round: Interview with SMEs and potentially a colleague. Feedback within 1 week.

Second Round: Interview with Hiring Manager. Feedback within 1 week.

Potential Third Round: Interview with Global (Denmark) Manager. Feedback within 1 week.

Successful candidates will receive feedback and job offers directly from Human Resources.

Company Overview

Our business was born at 28 years old. We earned our experience as part of Denmark’s foremost IT infrastructure specialist. Now we’re ready to take the next step with you

Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we’d clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.

At Aeven, we’re on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

We’re here to provide digital infrastructure that helps companies and institutions steer a straight course. “With Aeven, wherever you’re going, we’re here – with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive”. - Henrik Bodskov, CEO