Customer Service Representative
Full-time
Metacom Careers
Description - Assist customers with inquiries and provide solutions to their issues.
- Manage and resolve customer complaints efficiently and professionally.
- Handle incoming calls and respond to customer emails promptly.
- Schedule appointments and maintain a structured calendar for customer follow-ups.
- Collaborate with team members to enhance overall customer satisfaction.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Business, Communications, or related)
- Experience Level: Fresh Graduate or 0–2 years of experience in customer service
- Skills and Competencies: Proficiency in English and strong communication skills
- Skills and Competencies: Excellent problem-solving capabilities and interpersonal skills
- Qualities and Traits: Team player with discretion and professionalism
- Skills and Competencies: Familiarity with call center operations and sales process
- Skills and Competencies: Knowledge of Salesforce or similar CRM tools is a plus
Vacancy posted 5 days ago
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